Jobs (Edmonton): Box Office Representative – Citadel Theatre

Theatre Alberta; Edmonton; Presencial; CAD 23.000 - 32.000; A tiempo parcial

Descripción de la vacante

The Citadel Theatre in Edmonton is seeking a part-time Box Office Representative to support ticket sales, registrations, package bookings, and donations. This front-line role delivers exceptional customer service and helps achieve sales targets.

You will use Tessitura CRM for transactions, contact guests, and perform administrative tasks. Availability includes weekdays, weekends, evenings, and holidays, with up to 24 hours per week.

Formación

• High school diploma or equivalent.
• Minimum 1 year of customer service experience.
• Excellent interpersonal and communication skills (verbal and written).
• Ability to thrive in a fast-paced environment.
• Proficient in Microsoft Office Suite.

Responsabilidades

• Deliver exceptional customer service to all guests of the Citadel Theatre by providing prompt, friendly, and knowledgeable assistance regarding productions, programs, the venue, and surrounding area.
• Use Tessitura to assist guests in their ticketing, registration, and donation transactions.
• Conduct outbound calls to prospective and current customers to sell packages and/or tickets to prospective and returning patrons.
• Assist Supervisors and Management with sales campaigns and related administrative duties.
• Support the theatre’s sales targets and KPIs by executing seasonal and ongoing sales campaigns as directed by management.
• Maintain accurate guest records and perform daily administrative tasks using Tessitura and other internal systems.
• Other duties as assigned.

Conocimientos

Interpersonal skills

Verbal and written communication

Thrives in a fast-paced environment

Microsoft Office proficiency

Educación

High school diploma or equivalent

Herramientas

Tessitura CRM

Descripción del empleo

Jobs (Edmonton): Box Office Representative – Citadel Theatre

The Citadel Theatre, one of Canada’s largest and busiest professional, not‑for‑profit theatre companies, has an opening for part‑time Box Office Representative. This is a part‑time role with eligibility to work up to 24 hours per week.

The Box Office Representative (BOR) plays a vital role in delivering an exceptional experience for all visitors at the Citadel Theatre. This position is responsible for ticket sales, class registrations, package bookings, and donation processing. The BOR liaises with the public and the Theatre’s guests and ensures that they experience the highest level of customer service. The BOR is a front‑line, guest‑facing role and will assist in making sales targets, KPIs, and with the overall operation and maintenance of the Box Office.

KEY ACCOUNTABILITIES

• Deliver exceptional customer service to all guests of the Citadel Theatre by providing prompt, friendly, and knowledgeable assistance regarding productions, programs, the venue, and surrounding area.
• Use Ticketing CRM (Tessitura) to assist guests in their ticketing, registration, and donation transactions.
• Conduct outbound calls to prospective and current customers to sell packages and/or tickets to prospective and returning patrons.
• Assist Supervisors and Management with all aspects of sales campaigns and project, as well as performing administrative duties as required.
• Support the theatre’s sales targets and KPIs by executing seasonal and ongoing sales campaigns as directed by management.
• Maintain accurate guest records and perform daily administrative tasks using Tessitura and other internal systems.
• Other duties as assigned.

REQUIRED QUALIFICATIONS

• Education: High school diploma or equivalent
• Experience: Minimum of 1 year of customer service experience
• Skills: Excellent interpersonal skills and communication skills, including verbal and written communication.
• Ability to thrive in a fast‑paced environment.
• Proficient in Microsoft Office Suite.

DESIRED QUALIFICATIONS

• Experience using Tessitura, or another ticketing CRM.
• Experience with cash handling.
• Experience processing credit card transactions with integrity.

ADDITIONAL REQUIREMENTS

• Availability that allows for a variety of shifts including weekday, weekend, evening, and statutory holidays as needed.
• Hours: Part‑Time, up to 24 hours per week
• Hourly Rate of Pay: $20.00 per hour