Theatre Box Office Specialist — Tickets & Service

Theatre Alberta; Edmonton; On-site; CAD 19,000 - 27,000; Full time

Benefits offered by this job

Benefits eligible

Accommodations for disabilities

Job summary

The Citadel Theatre in Edmonton is seeking a full-time Box Office Patron Services Representative. You will sell tickets, packages, classes and merchandise, and work with the Patron Relations Manager to support a fast-paced box office environment.

You will use the CRM system to process sales, register classes, and provide administrative support. Weekend/evening hours are required and a positive, customer-focused attitude is essential.

Qualifications

• Excellent interpersonal skills with a proven ability to build relationships.
• Self-motivated with the ability to multi-task, problem solve, and prioritize responsibility in a timely and efficient manner.
• Ability to adapt to a fast-paced environment while delivering outstanding customer service.
• Positive sales-oriented attitude.
• Demonstrated ability to handle cash and credit card transactions with integrity.
• Knowledge of Tessitura is an asset.
• Proficient in Microsoft Office Suite and G Suite is an asset.
• Weekend and evening availability is required.

Responsibilities

• Sell tickets, packages, classes and merchandise at the Citadel Theatre box office.
• Use the CRM systems to sell and exchange tickets, register FTS classes, and provide administrative support.
• Conduct outbound calls to prospects and customers to sell packages or tickets.
• Assist Box Office supervisors with Season Tickets activities, including selling and changes.
• Count floats, restock brochures, maintain a clean and organized work area, print/mail tickets, and manage patron database.
• Perform other admin tasks for Guest Services as requested.
• Support FOH and Bar teams with pre-show needs.

Skills

Interpersonal skills

Self-motivated

Multi-tasking

Problem solving

Prioritization

Sales oriented

Cash handling

Tools

Tessitura

Microsoft Office

G Suite

Job description

The Citadel Theatre in Edmonton is seeking a full-time Box Office Patron Services Representative. You will sell tickets, packages, classes and merchandise, and work with the Patron Relations Manager to support a fast-paced box office environment.

You will use the CRM system to process sales, register classes, and provide administrative support. Weekend/evening hours are required and a positive, customer-focused attitude is essential.