Box Office Patron Services Associate — Part-Time

Theatre Alberta; Edmonton; On-site; CAD 21,000 - 28,000; Part time

Job summary

The Citadel Theatre in Edmonton is seeking a part-time Box Office Patron Services Representative (PSR). The role focuses on selling tickets, packages, classes and merchandise in a fast-paced environment and delivering excellent customer service to guests.

Responsibilities include using Theatre Manager for ticket sales, class registrations, and administrative support, assisting with Season Tickets, and maintaining patron databases.

Qualifications

• Excellent interpersonal skills with a proven history of effective relationship building.
• Self-motivated with the ability to multi-task, problem solve, and prioritize responsibility in a timely and efficient manner.
• Ability to adapt to a fast-paced environment, while providing outstanding customer service in a consistently courteous manner.
• Positive sales-oriented attitude.
• Demonstrated ability to handle cash and credit card transactions with integrity.
• Knowledge of Theatre Manager is an asset.
• Proficient in Microsoft Office Suite is an asset.
• Weekend and evening availability is required.

Responsibilities

• Selling tickets, packages, classes and merchandise.
• Using Theatre Manager to sell and exchange tickets, register classes, and provide administrative support to the rest of the company.
• Assisting Box Office supervisors and management with Season Tickets activities (selling, processing, changing packages, contacting patrons, filing forms).
• Counting floats, restocking brochures, keeping work area clean, printing and mailing tickets, maintaining patron database, and providing guest services support.
• Supporting FOH and Bar teams prior to shows.
• Other duties as required.

Skills

Interpersonal skills

Multi-tasking

Customer service

Cash handling

Theatre Manager knowledge

Microsoft Office

Weekend/evening availability

Tools

Theatre Manager

Microsoft Office

Job description

The Citadel Theatre in Edmonton is seeking a part-time Box Office Patron Services Representative (PSR). The role focuses on selling tickets, packages, classes and merchandise in a fast-paced environment and delivering excellent customer service to guests.

Responsibilities include using Theatre Manager for ticket sales, class registrations, and administrative support, assisting with Season Tickets, and maintaining patron databases.