Boutique Operations Coordinator for Client Experience

Chanel; Toronto; On-site; CAD 70,000 - 75,000; Full time

Benefits offered by this job

Health & Wellness

Financial Security

Time to Recharge

Parental Support

EAP

Professional Growth

Job summary

CHANEL CANADA ULC. Yorkdale Boutique seeks an Operations Assistant to support the Operations Manager and lead Heart of House functions, ensuring top-tier client service and smooth inventory flow.

You will supervise, motivate, and coach the Heart of House team, manage inventory, coordinating with boutique management on orders, receipts, and staff uniforms, while maintaining Chanel SOPs and exceptional client experience.

Qualifications

• 3–5 years in retail operations or stock experience.
• Strong knowledge of shipping and receiving.
• Customer experience oriented.
• Detail oriented with excellent organizational skills.
• Excellent verbal and written communication skills.
• Ability to lift 15–20 lbs.
• In-store presence for opening/closing of the boutique; supporting receiving/shipping.

Responsibilities

• Maintain strong client relationships by responding to inquiries via telephone and email.
• Support the boutique sales floor as needed; welcome clients and present new collections.
• Ensure consistently high levels of customer service for clients and colleagues.
• Assist with inventory management including RFID, cycle counts and year-end inventory.
• Maintain inventory integrity by proactively managing shrink and balance daily invoices.
• Oversee and ensure compliance of Customer Owned Goods, Repairs/Alterations, and Consignment.
• Be expert on Chanel Standard Operating Procedures.
• Order and manage boutique supplies and staff uniforms; ensure clean, organized boutique.

Skills

Retail operations

Stock experience

Customer experience

Detail oriented

Verbal & written communication

Cross-department collaboration

Lifting 15–20 lbs

Multilingual (asset)

Job description

CHANEL CANADA ULC. Yorkdale Boutique seeks an Operations Assistant to support the Operations Manager and lead Heart of House functions, ensuring top-tier client service and smooth inventory flow.

You will supervise, motivate, and coach the Heart of House team, manage inventory, coordinating with boutique management on orders, receipts, and staff uniforms, while maintaining Chanel SOPs and exceptional client experience.