Luxury Boutique Operations Manager | Client Experience Lead

Chanel; Vancouver; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Health & Wellness benefits

Generous vacation days

Parental support

Employee Assistance Program (EAP)

Professional growth & development

Job summary

CHANEL Canada in Vancouver’s Oakridge Park Boutique seeks an Operations Manager to oversee all three divisions, ensuring smooth operations and an outstanding client experience. You will be the expert on SOPs, systems, and tools, leading a high‑performing team in a fast-paced luxury retail environment.

You will drive operational excellence, manage budgets, coordinate logistics, and mentor staff to achieve elevated service and business results, while maintaining Chanel standards across

Qualifications

• 4–6 years in leadership retail operations and/or stock experience.
• Fluent English; French a plus.
• Able to lift 15–20 lbs.
• In-store presence to coach teams and uphold boutique standards.

Responsibilities

• Oversee and direct operations for all 3 divisions within the boutique to maximize productivity.
• Serve as the expert on Standard Operating Procedures, systems and tools, ensuring smooth operations and exceptional client experience.
• Build and maintain strong client relationships; respond to inquiries via telephone, email or mail.
• Lead change management within the boutique and act as resource and trainer for the team.
• Manage Chanel et Moi after-sales, including repairs and local/international service.
• Maintain boutique maintenance standards and coordinate with contractors/vendors.
• Collaborate with Boutique Director to organize staff uniforms and forecast expenditures.
• Foster communication within the team and Head Office while upholding Health & Safety guidelines.
• Develop leadership skills and recognize team contributions.

Skills

Leadership

Team mentoring

Communication

Client service

Job description

CHANEL Canada in Vancouver’s Oakridge Park Boutique seeks an Operations Manager to oversee all three divisions, ensuring smooth operations and an outstanding client experience. You will be the expert on SOPs, systems, and tools, leading a high‑performing team in a fast-paced luxury retail environment.

You will drive operational excellence, manage budgets, coordinate logistics, and mentor staff to achieve elevated service and business results, while maintaining Chanel standards across