Bourque Auto Sales-Service Advisor

CDSSAB - ES -Cochrane; Town of Cochrane; On-site; CAD 26,000 - 34,000; Full time

Job summary

Bourque Auto Sales in Cochrane, AB, is seeking a Service Advisor to join our growing dealership. You will schedule service and warranty repairs, process warranty claims, and keep the workflow smooth by keeping customers updated throughout their service.

This role emphasizes excellent customer service and teamwork in a fast-paced shop environment. Shifts include a Monday–Friday schedule with occasional Saturday rotation; compensation ranges from $19.00 to $25.00 per hour based on experience and

Qualifications

• Experience with recreational motorsports and marine equipment.
• Must be mechanically inclined.
• Reliable with flexible hours.
• Attention to detail, strong organizational and customer service skills.
• Bilingual French and English is an asset.
• Ability to work in a team environment.
• Valid driver's license.
• Excellent communication and computer skills.

Responsibilities

• Scheduling service and warranty repairs for customers
• Looking up parts in electronic parts catalogue and catalogues/parts books
• Handling customer inquiries on warranty and service repairs
• Communicating with and updating customers on their repairs
• Processing warranty claims
• Adhere to workplace safety policies, regulations and compliances
• Keeping the shop organized and clean

Skills

Motorsports knowledge

Mechanical inclination

Customer service

Communication skills

Team player

Attention to detail

Computer skills

Bilingual (French/English)

Valid driver's license

Flexible hours

Job description

Bourque Auto Sales has an immediate opening for a Service Advisor to join our growing dealership.

Working hand in hand with our certified service technicians, the successful applicant will be primarily responsible to schedule service and warranty repairs, process warranty claims, and keep a smooth workflow for the shop. We strive on providing the best possible customer service experience and this will be a crucial role in this position. Keeping customers updated throughout the servicing of their unit will be key in this role.

SALARY

$19.00 to $25.00 per hour
(To be based on relevant experience and qualifications)

SCHEDULE

• Monday to Friday (8:30am to 5:30pm)
• Saturday (1 every 2 or 3 weeks during our winter hours schedule)

JOB DUTIES (BUT NOT LIMITED TO):

• Scheduling service and warranty repairs for customers
• Looking up parts in the electronic parts catalogue (microfiche) and the catalogues/parts books
• Handling customer inquiries on warranty and service repairs
• Communicating with and updating customers on their repairs
• Processing warranty claims
• Adhere to workplace safety policies, regulations and compliances
• Keeping the shop organized and clean

REQUIREMENTS / QUALIFICATIONS:

• Knowledge and experience with recreational motorsports and marine equipment is a must
• Must be mechanically inclined
• Reliable and willing to work flexible hours
• Attention to detail, strong organizational and customer service skills
• Bilingual (French and English) would be an asset
• Ability to work in a team environment
• Valid driver's license
• Excellent communication skills and computer skills