Booking Coordinator

Independent Counselling Enterprises Inc.; Edmonton; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Paid training

Career advancement

Inclusive workplace

Recognition for long service

Competitive compensation

RRSP matching after 1 year

Benefits after 1 year

Meaningful work

Job summary

Independent Counselling Enterprises (ICE) is hiring a Booking Coordinator to schedule casual and relief staff for client services in the Edmonton area. You will respond to staffing changes, support employees, and help ensure continuous, high-quality care in the community.

The role requires strong communication, sound judgement, and excellent organization. ICE offers paid training, career advancement, a supportive, diverse workplace, and comprehensive benefits after one year of employment.

Qualifications

• Post-secondary education in Human Services, Community Rehabilitation, Health Care Administration, or a related field.
• Experience in community services, health care, scheduling, or a related environment is an asset.
• Strong computer and data entry skills.
• Excellent organizational and time-management abilities.
• Strong communication and interpersonal skills.
• Ability to remain calm and make sound decisions in a fast-paced environment.
• Ability to work independently while contributing to a collaborative team.
• Clear Vulnerable Sector Police Information Check completed within the past six months.

Responsibilities

• Coordinate casual and relief staffing to ensure client service needs are consistently met.
• Schedule employees and respond to staffing changes in a timely manner.
• Provide direction, support, and guidance to community support workers during their shifts.
• Work collaboratively with managers, coordinators, and employees to resolve scheduling challenges.
• Maintain accurate scheduling records and documentation.
• Respond proactively to urgent staffing situations while maintaining a high level of customer service.
• Utilize agency software to manage scheduling and employee information.
• Promote teamwork, professionalism, and positive working relationships.
• Perform other related duties as required.

Skills

Scheduling

Communication

Data entry

Organization

Decision making

Independent work

Education

Post-secondary education in Human Services or related field

Tools

Scheduling software

Job description

About ICE

Independent Counselling Enterprises (ICE) supports adults with disabilities to live meaningful, inclusive lives. Behind every successful client service is a dedicated team ensuring the right staff are in the right place at the right time. Our Booking Coordinators play a vital role in coordinating staffing, supporting employees, and helping ensure uninterrupted, high-quality care for the individuals we serve.

At ICE, we value teamwork, problem-solving, and exceptional customer service. This position is ideal for someone who enjoys working in a fast-paced environment, thinking on their feet, and making a meaningful impact every day.

Role Summary

As a Booking Coordinator, you will coordinate staffing for client services by scheduling casual and relief employees, responding to changing operational needs, and supporting employees while they provide services in the community.

This role requires excellent communication, sound judgment, and strong organizational skills. Every day presents new challenges, making it an excellent opportunity for someone who thrives in a dynamic environment and enjoys finding solutions that support both employees and clients.

What We Offer

• Paid training, orientation, and ongoing professional development
• Stable employment with opportunities for career advancement
• A respectful, inclusive workplace that values teamwork and diversity
• Recognition for long service and outstanding contributions
• Competitive compensation
• Non-registered group RSP matching program available to qualifying employees after one year of employment, with contributions adjusted according to length of service
• Comprehensive benefits package for qualifying employees after one year of employment
• Meaningful work that directly supports employees, clients, and service excellence across the Edmonton region

Key Responsibilities

• Coordinate casual and relief staffing to ensure client service needs are consistently met
• Schedule employees and respond to staffing changes in a timely manner
• Provide direction, support, and guidance to community support workers during their shifts
• Work collaboratively with managers, coordinators, and employees to resolve scheduling challenges
• Maintain accurate scheduling records and documentation
• Respond proactively to urgent staffing situations while maintaining a high level of customer service
• Utilize agency software to manage scheduling and employee information
• Promote teamwork, professionalism, and positive working relationships
• Perform other related duties as required

Qualifications

• Post-secondary education in Human Services, Community Rehabilitation, Health Care Administration, or a related field
• Experience working in community services, health care, scheduling, or a related environment is considered an asset
• Strong computer and data entry skills
• Excellent organizational and time management abilities
• Strong communication and interpersonal skills
• Ability to remain calm and make sound decisions in a fast-paced environment
• Ability to work independently while contributing to a collaborative team
• Clear Vulnerable Sector Police Information Check completed within the past six months

At ICE, you’ll help ensure the right people are in the right place—supporting exceptional care for the individuals and communities we serve every day.