Community Rehabilitation Manager

Independent Counselling Enterprises; Edmonton; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Paid training

Stable employment

Leadership experience

Diversity and inclusivity

Recognition for long service

Job summary

Independent Counselling Enterprises (ICE) is seeking a Community Rehabilitation Manager to oversee multiple Edmonton programs, both residential and non-residential. You will lead staff teams, support clients’ needs, and serve as the key link between staff, families, guardians, and government representatives.

In ICE’s busiest region, the pace is fast and every day is different. You may review support plans, mentor staff, respond to urgent issues, manage resources, or meet with families.

Qualifications

• Post-secondary education in Human Services (or related field) preferred.
• Minimum 2 years leadership experience in disability services (or related field).
• Strong communication skills (spoken and written).
• Organized and detail-oriented; able to manage multiple responsibilities.
• Professional, dependable, and committed to high-quality service.
• Experience with staff supervision, scheduling, and documentation.
• Comfortable using computer systems for reporting and scheduling.
• Clear Vulnerable Sector Police Check (within 6 months).
• Basic First Aid with CPR Level A (or willingness to obtain within 3 months).
• Valid driver’s license, reliable vehicle, and $2M liability insurance

Responsibilities

• Supervise and mentor staff to provide consistent, respectful client support
• Oversee daily operations, scheduling, and program routines
• Review support plans, documentation, and reporting for accuracy
• Work closely with clients, families, guardians, and community partners
• Monitor program quality and ensure compliance with ICE standards
• Support staff training, feedback, and professional development
• Manage program budgets and resources responsibly
• Respond to urgent or unexpected issues using ICE procedures
• Support staff recruitment and performance development
• Promote teamwork, problem-solving, and a positive workplace culture
• Attend after-hours meetings and complete program site visits as needed

Skills

Leadership

Communication skills

Organization

Staff supervision

Education

Post-secondary education in Human Services

Job description

Independent Counselling Enterprises (ICE) supports adults with disabilities to live meaningful, inclusive lives. We provide residential, non-residential, and support home services across Alberta. Our Edmonton region is ICE’s largest — with the most programs, staff, and clients. Community Rehabilitation Managers play a central role in making sure services run smoothly, staff are supported, and clients receive the highest quality of care.

About ICE

Independent Counselling Enterprises (ICE) supports adults with disabilities to live meaningful, inclusive lives. We provide residential, non-residential, and support home services across Alberta. Our Edmonton region is ICE’s largest — with the most programs, staff, and clients. Community Rehabilitation Managers play a central role in making sure services run smoothly, staff are supported, and clients receive the highest quality of care.

Role Summary

As a Community Rehabilitation Manager, you will oversee multiple residential and non-residential programs across Edmonton. You will lead staff teams, support clients’ needs, and serve as the key link between staff, families, guardians, and government representatives.

In ICE’s busiest region, the pace is fast and every day is different. You may be reviewing support plans, mentoring staff, responding to urgent issues, managing resources, or meeting with families. This role is demanding, but highly rewarding — your leadership ensures clients receive safe, consistent support and staff have the guidance they need to succeed.

What We Offer

• Paid training, orientation, and ongoing professional development
• Stable employment with opportunities to advance
• Leadership experience in ICE’s largest region
• Support from experienced senior leaders and colleagues
• A respectful, inclusive workplace that values teamwork and diversity
• Recognition for long service and outstanding contributions
• Non-registered group RSP matching program available to qualifying employees after one year of employment, with contributions adjusted according to length of service
• Comprehensive benefits package for qualifying employees after one year of employment
• Meaningful work — every day you’ll make a difference for clients, staff, and families across Edmonton

Key Responsibilities

• Supervise and mentor staff to provide consistent, respectful client support
• Oversee daily operations, scheduling, and program routines
• Review support plans, documentation, and reporting for accuracy
• Work closely with clients, families, guardians, and community partners
• Monitor program quality and ensure compliance with ICE standards
• Support staff training, feedback, and professional development
• Manage program budgets and resources responsibly
• Respond to urgent or unexpected issues using ICE procedures
• Support staff recruitment and performance development
• Promote teamwork, problem-solving, and a positive workplace culture
• Attend after-hours meetings and complete program site visits as needed

Qualifications

• Post-secondary education in Human Services (or related field) preferred
• Minimum 2 years leadership experience in disability services (or related field)
• Strong communication skills (spoken and written)
• Organized and detail-oriented; able to manage multiple responsibilities
• Professional, dependable, and committed to high-quality service
• Experience with staff supervision, scheduling, and documentation
• Comfortable using computer systems for reporting and scheduling
• Clear Vulnerable Sector Police Check (within 6 months)
• Basic First Aid with CPR Level A (or willingness to obtain within 3 months)
• Valid driver’s license, reliable vehicle, and $2M liability insurance

At ICE, you’re not just starting a job — you’re joining a team that makes a difference every day. We value diversity and welcome applications from people of all backgrounds and experiences.