Booking Clerk

Vancouver Coastal Health; Vancouver; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Training & leadership development

Wellness programs

Awards & recognition

Staff discounts

Job summary

Vancouver Coastal Health (VCH) is seeking a Booking Clerk to support the Medical Imaging Clerical Support team at Lions Gate Hospital in North Vancouver, BC. You will schedule and book a range of patient appointments, coordinate with physicians and staff, and prepare patient information for imaging procedures.

The role emphasizes accuracy, customer service, and ability to handle confidential information in a fast-paced hospital setting. Training and benefits are provided.

Qualifications

• Grade 12 education required with related clerical experience preferred.
• Experience with medical terminology is an asset.
• Ability to type accurately and manage patient data entries.

Responsibilities

• Schedule and book patient radiology appointments across designated areas.
• Coordinate times with patients, offices, and staff; ensure accurate patient data.
• Enter booking, patient, and image information into radiology systems and file requisitions.
• Provide front-desk reception support and maintain patient-centered care.

Skills

Keyboarding 40 wpm

Medical terminology

Effective communication

Interpersonal skills

Organizational skills

Work under pressure

Equipment operation

Education

Grade 12

Job description

Come work as a Booking Clerk with Vancouver Coastal Health (VCH) on the Medical Imaging Clerical Support team at Lions Gate Hospital in North Vancouver, BC!

Practices in accordance with the standards of professional practice as well as within a client and family centred care model and the vision and values of the department across the Lower Mainland Integration (LMI) health authorities (Fraser Health Authority, Providence Health Care, Provincial Health Services Authority, and Vancouver Coastal Health). Performs scheduling and booking functions for a variety of patient appointments for designated areas within Radiology. Duties include arranging times with patients, doctor's offices, nursing units, physicians, technical staff and surgical/medical daycare, making follow up appointments, locating applicable images/films prior to appointments, rearranging schedules to meet changing demands/requests, preparing and confirming patient information, entering booking, patient and image/film information into radiology and hospital computerized and/or manual booking and patient information systems, filing requisitions for all bookings, and acting as receptionist to support the delivery of patient care and to ensure client/family needs are met above all other concerns.

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and \"going first\" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan


• Grow your career with employer-paid training and leadership development opportunities


• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families


• Award-winning recognition programs to honour staff, medical staff and volunteers


• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers, BC's Top Employers, Canada's Best Diversity Employers and Canada's Top Employers for Young People in 2026.

Only short-listed applicants will be contacted for this posting.

Education & Experience

• Grade 12, two years' recent related experience or an equivalent combination of education, training and experience.

Knowledge, Skills & Abilities

• Ability to keyboard at 40 wpm.


• Knowledge of medical terminology.


• Ability to communicate effectively both verbally and in writing.


• Ability to deal with others effectively.


• Physical ability to carry out the duties of the position.


• Ability to organize work.


• Ability to operate related equipment.

Thank you for your interest in Vancouver Coastal Health.