Bodyshop CSR — Customer Advocate in Collision Repair

Tribe513; Winnipeg; Vor Ort; CAD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Comprehensive benefits package

Career advancement opportunities

Manufacturer training

Zusammenfassung

Jim Pattison Subaru South is seeking an experienced Bodyshop Customer Service Representative to deliver an outstanding customer experience throughout the repair journey. You will be the primary contact guiding customers from intake to completion, explaining procedures, estimates, and insurance details while maintaining clear communication with technicians, estimators, and management.

You will report to the Collision Manager and work full-time, Monday through Friday, 8:00 a.m.

Qualifikationen

• Previous experience in a collision repair facility or bodyshop environment preferred.
• Strong communication and interpersonal skills with the ability to explain procedures to customers.
• Organizational skills with the ability to prioritize multiple tasks in a fast-paced shop.

Aufgaben

• Serve as the main point of contact for customers from vehicle intake through repair_completion, providing timely updates.
• Guide customers through the repair process by explaining procedures, estimates, insurance details, and next steps.
• Build strong customer relationships through empathy, professionalism, and proactive problem-solving.
• Manage customer expectations and resolve concerns with sound judgment and de-escalation skills.
• Coordinate appointments, vehicle intake, documentation, and communications to support an efficient workflow.
• Work closely with estimators, technicians, insurance representatives, and management to ensure a seamless experience.

Kenntnisse

Customer service

Collision repair

Communication

Teamwork

Jobbeschreibung

Jim Pattison Subaru South is seeking an experienced Bodyshop Customer Service Representative to deliver an outstanding customer experience throughout the repair journey. You will be the primary contact guiding customers from intake to completion, explaining procedures, estimates, and insurance details while maintaining clear communication with technicians, estimators, and management.

You will report to the Collision Manager and work full-time, Monday through Friday, 8:00 a.m.