Biomedical Equipment Service Technician

GE HealthCare; Ontario; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading healthcare company is seeking a Biomedical Equipment Service Technician to ensure customer satisfaction through service excellence. This role involves servicing clinical medical equipment, maintaining customer records, and providing technical support. Candidates should have relevant technical diplomas or degrees and strong communication skills. The position requires travel and adherence to health and safety protocols.

Qualifications

• Graduate or about to graduate with a Technician or Technologists Diploma or equivalent experience.
• Proven customer service skills and effective communication across levels.

Responsibilities

• Provide direct technical service on customer’s installed base equipment.
• Document service calls and maintain customer service records.
• Participate in sales opportunities and promote revenue programs.

Skills

Customer Service

Communication

Analytical Skills

Troubleshooting

Interpersonal Skills

Organizational Skills

Education

Technician or Technologists Diploma

Degree in Electronics

Degree in Biomedical Engineering

Job description

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Job Description Summary

The Biomedical Equipment Service Technician will be responsible for driving customer satisfaction through Service Excellence and meeting the daily service repair needs of Clinical Medical Equipment in and around the Peterborough / Lindsay Region.

Based out of (but not restricted to) the Peterborough / Lindsay Area, Ontario, this role will service the hospital and satellite sites within the region, plus supporting hospitals / clinics outside that area if required.

The role also requires that the individual can travel to and from the USA for training at our Global Services University, Wisconsin.

All applicants must be legally able to reside and work in Canada at the time of their application.

A current unrestricted Canadian Driver's license is required.

It is a condition of hire that any new employee or contract worker providing products or services to a GE Healthcare customer facility be fully vaccinated and provide proof of COVID-19 vaccination. All offers are conditional upon this requirement. "Fully vaccinated" means having received two doses of a COVID-19 vaccine approved by Health Canada, with the second dose administered at least 14 days before employment start date.

This role is open to experienced Biomedical Techs and new grads in their final semester of an Advanced Diploma from a Canadian Biomedical Technology Program.

Major Responsibilities

• Provide direct technical service on customer’s installed base equipment, including preventative and remedial service, installation, calibration to factory and customer specifications, and complete all required documentation.
• Provide technical support outside normal hours and be available for service calls if required.
• Document service calls, analyze service history, and manage repair parts cycle times.
• Maintain customer and internal service records.
• Maintain communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Meet Quality Management System (QMS) and Environment Health and Safety requirements.
• Maintain tools and test equipment, ensuring calibration and compliance with QMS.
• Use escalation processes to resolve service issues and conduct root cause analysis.
• Participate in sales opportunities and promote revenue programs.
• Work collaboratively within hospital culture and with hospital resources to optimize service delivery.
• Develop advisory and consultative relationships with primary hospitals.
• Liaise with local teams and managers to ensure efficient service delivery.

Qualifications

• Graduate or about to graduate with a Technician or Technologists Diploma, or a degree in Electronics, Biomedical Engineering, or related field, or equivalent experience.
• Proven customer service skills and effective communication across levels.
• Customer contact, empathy, and service experience.
• Strong analytical, troubleshooting, and communication skills.
• Interpersonal and organizational skills.
• Ability to work independently and as part of a team.
• Experience in responding to customer concerns and interfacing with internal and external stakeholders.