Billing Representative

OpenText; Waterloo; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading company in Enterprise Information Management is seeking a Billing Representative to join their team. This integral role focuses on ensuring billing excellence and process automation in the Order to Cash function. The ideal candidate will have extensive experience in software billing, excellent analytical skills, and the ability to manage complex billing situations efficiently. This position offers an opportunity to contribute to a vibrant workplace culture while driving efficiency in billing operations.

Qualifications

• 3+ years of experience in software billing function.
• Strong working knowledge of billing systems and accounting principles.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Ensure billing targets are met/exceeded through accurate interpretation of legal agreements.
• Partner with Sales and Collections to resolve billing issues.
• Drive process improvements for billing and accounts.

Skills

Billing systems expertise

Analytical ability

Attention to detail

Bilingual

Education

University / College Degree with Accounting or Finance

Tools

SAP

ERP

SalesForce

Oracle NetSuite

Microsoft Excel

Job description

Hiring Manager: Hester Pacheco

Talent Acquisition Advisor: Johanne Bilous

Job Code Level: FBP3

Refer Your Friends!

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

WHO WE ARE:

OpenText is the leader in Enterprise Information Management (EIM). Our products enable the digital world by simplifying, transforming and accelerating enterprise information needs, on premises and in the cloud. We embrace all things digital and are committed to be the Best Place to Work for our team members in over 120 locations around the world.

OVERVIEW:

Reporting to the Billing Operations Manager, the Billing Representative is an integral role in ensuring Billing delivery excellence in the Order to Cash function. He / She brings their subject matter expertise in software services billing, great customer service, team work and business partner skills to effectively support your peers, leaders, Sales and other key stakeholders in delivering Billing efficacy. You also bring your professional approach and strong process capabilities to support our process automation goals. Integrations are a way of life at OpenText, so you lead change in your everyday approach with your peers and other key stakeholders in delivering on the Billing mandate.

WHAT YOU WILL DO:

• Accountable to ensure your portfolio of orders meet /exceed billing targets, which requires accurate interpretation of complex legal agreements and ensuring PO’s meet the standards Peer audit reviews on work from contract through invoice; you successfully complete proper training of our junior team members
• Partner with Sales and Collections to resolve billing and collections issues, including completing account reconciliations to ensure accurate and complete resolution to achieve month end, quarter end targets
• Partner with Global Billing peers to drive end to end process and practice improvement to deliver on process automation goals
• Responsible to effectively manage external customer/stakeholder inquiries on billing processes, internal controls and policies
• Responsible to follow all internal controls and policies related to order processing and billing to protect OpenText’s brand
• As a SME, work with project teams to deliver on acquisition integrations as required as well Identify and support continuous improvement initiatives, including ensuring your voice is heard for us to make the right changes to deliver on process automation goals
• Assist in audits where required
• As a SME, support work to ensure month end, quarter end targets are achieved
• Deliver on other priorities as assigned to execute on the Billing mandate.

Skills and Experience:

• Minimum 3+ years’ experience in software billing function; global billing experience in the software services, in high-tech industry
• Strong working knowledge of billing systems, order-to-cash, and Microsoft products; excellent EXCEL experience
• Knowledge in SAP, ERP and SalesForce
• Experience with Oracle NetSuite
• Strong working knowledge of accounting principles and US GAAP Revenue Recognition
• Demonstrated ability to present information logically and concisely to stakeholders at all organizational levels, both verbally and in writing; multi-lingual skills an asset
• Excellent attention to detail and analytical ability
• Ability to work under pressure, meet tight deadlines and work on and prioritize various deliverables
• Very strong organizational skills
• Bilingual; German, Spanish, French or other
• University / College Degree with Accounting or Finance

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.