Billing Operations Analyst – Utilities (Edmonton)

ATCO; Edmonton; On-site; CAD 82,000 - 83,000; Full time

Benefits offered by this job

Salary starting bi-weekly

Flexible benefits

Charitable donation matching

Wellness program

Job summary

ATCO Electric in Edmonton is seeking a Billing Analyst to ensure accurate, timely customer bills by reviewing and resolving exceptions across the meter-to-cash process. You will update diverse data in the billing system and collaborate with the Utilities team to fulfill internal and external requests.

The role requires at least 2 years in utility billing, familiarity with Oracle CCS/C2M/CC&B, and knowledge of Alberta regulatory rules.

Qualifications

• University undergraduate degree or diploma in a related discipline.
• Minimum 2 years’ related experience in utility billing.
• Familiarity with Oracle CCS, Oracle C2M or Oracle CC&B.
• Knowledge of Alberta Utilities Commission Rules and Codes governing distribution utilities in Alberta.
• Understanding of Alberta’s deregulated energy market.
• Experience with IT environments and utility IT systems.

Responsibilities

• Review and resolve billing exceptions to ensure accurate and timely customer bills.
• Update customer, site and account data in the billing system with high accuracy.
• Add and validate rate schedules for new/upgraded services.
• Perform Site ID creation for new services and end-billing on salvaged sites.
• Lead manual billing for complex rates and QA tasks.
• Investigate historical consumption to resolve billing discrepancies.

Skills

Analytical skills

Data interpretation

Customer service

Communication

Independent work

Education

University Undergraduate Degree or Diploma in Business Administration, IT, Computing Science, or Accounting

Tools

Oracle CCS

Oracle C2M

Oracle CC&B

Microsoft Word

Excel

SharePoint

Outlook

PowerPoint

Job description

ATCO Electric in Edmonton is seeking a Billing Analyst to ensure accurate, timely customer bills by reviewing and resolving exceptions across the meter-to-cash process. You will update diverse data in the billing system and collaborate with the Utilities team to fulfill internal and external requests.

The role requires at least 2 years in utility billing, familiarity with Oracle CCS/C2M/CC&B, and knowledge of Alberta regulatory rules.