Customer Operations Assistant

Fortis Alberta; Calgary; Hybrid; CAD 38,000 - 46,000; Full time

Benefits offered by this job

Hybrid work 2 days/week

Job summary

FortisAlberta seeks a detail‑oriented Customer Operations Assistant to support billing, metering, and settlement processes from our Calgary office. This 18‑month, full‑time role blends data work with customer service, offering hybrid work with two days from home.

Responsibilities include data management in SAP/CRM, billing adjustments, reporting, and process improvements to ensure accurate customer information and efficient operations.

Qualifications

• High school diploma plus a minimum of three years of experience collecting, compiling, and reporting business data.
• Strong data entry skills with a high degree of accuracy.
• Analytical, with ability to follow procedures and resolve issues.
• Excellent written and verbal communication, customer-focused.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel).
• Experience in a regulated industry is an asset.
• Hybrid role; 2 days per week from home.
• Based out of Calgary office.

Responsibilities

• Support daily operational processes related to Meter Data Management, Billing, and Load Settlement.
• Perform accurate data entry and validation within SAP, CRM systems, and other internal applications.
• Process billing adjustments, including cancel and rebill transactions.
• Run queries and generate reports to support workflow management and decision-making.
• Monitor and maintain data accuracy to support billing, settlement, and customer records.
• Respond to internal and external inquiries, resolving issues or escalating as appropriate.
• Assist with transaction processing and system updates per procedures.
• Support process improvement initiatives to enhance efficiency and data quality.
• Participate in special projects and provide general operational support.

Education

High school diploma

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Requisition ID11677-Posted09/14/2026-Customer Operations-Calgary

ABOUT US

At FortisAlberta we invest in our greatest resource – our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.

APPLICATION DEADLINE: September 28, 2026

TITLE: 18 Month Acting Customer Operations Assistant (AA26-161)

DEPARTMENT: Customer Operations

WORK LOCATION/OFFICE: Calgary

STATUS: 01 Full Time - Salaried

NUMBER OF HIRES:1

FortisAlberta is seeking a detail‑oriented and customer‑focusedCustomer Operations Assistant to support our billing, metering, and settlement processes.

In this role, you will work with data, systems, and internal stakeholders to help ensure accurate customer information, efficient operations, and a positive customer experience.

This is a great opportunity for someone who enjoys working with data, solving problems, and contributing to a collaborative team environment!

Key Responsibilities:

• Support daily operational processes related to Meter Data Management, Billing, and Load Settlement.
• Perform accurate data entry and validation within SAP, Customer Relationship Management systems, and other internal applications.
• Process billing adjustments, including cancel and rebill transactions.
• Run queries and generate reports to support workflow management, analysis, and business decision‑making.
• Monitor and maintain data accuracy to support billing, settlement, and customer records.
• Respond to internal and external inquiries, resolving issues or escalating as appropriate.
• Assist with transaction processing and system updates in accordance with established procedures.
• Support process improvement initiatives that enhance operational efficiency and data quality.
• Participate in special projects and provide general operational support as required.

Qualifications:

• High school diploma plus a minimum of three years of experience collecting, compiling, and reporting business data in a corporate environment, or an equivalent combination of education and experience.
• Strong data entry skills with a high degree of accuracy and attention to detail.
• Ability to analyze information, follow procedures, and resolve issues effectively.
• Strong organizational and time‑management skills, with the ability to manage multiple priorities.
• Excellent written and verbal communication skills and a customer‑focused approach.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Experience working in a regulated industry, preferably within the electrical utility sector, is considered an asset.
• Full Time temporary position for 18 months.
• Hybrid role, with opportunity to work 2 days per week from home.
• Based out of our Calgary office location.