Customer Operations Assistant

FortisAlberta Inc; Calgary; Hybrid; CAD 42,000 - 54,000; Full time

Job summary

FortisAlberta Inc. in Calgary is seeking an organized and customer‑focused 18 Month Acting Customer Operations Assistant to support our billing, metering, and settlement processes.

You will work with data and SAP/CRM systems, ensuring accurate customer information and efficient operations, while delivering a positive customer experience. This temporary full‑time role offers a hybrid work arrangement with two days per week from home and based out of the Calgary office.

Qualifications

• High school diploma plus a minimum of three years of experience collecting, compiling, and reporting business data in a corporate environment.
• Strong data entry skills with a high degree of accuracy and attention to detail.
• Ability to analyze information, follow procedures, and resolve issues effectively.
• Strong organizational and time‑management skills, with the ability to manage multiple priorities.
• Excellent written and verbal communication skills and a customer‑focused approach.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Experience working in a regulated industry, preferably within the electrical utility sector, is considered an asset.
• Full Time temporary position for 18 months.
• Hybrid role, with opportunity to work 2 days per week from home.
• Based out of our Calgary office location.

Responsibilities

• Support daily operational processes related to Meter Data Management, Billing, and Load Settlement.
• Perform accurate data entry and validation within SAP, Customer Relationship Management systems, and other internal applications.
• Process billing adjustments, including cancel and rebill transactions.
• Run queries and generate reports to support workflow management, analysis, and business decision‑making.
• Monitor and maintain data accuracy to support billing, settlement, and customer records.
• Respond to internal and external inquiries, resolving issues or escalating as appropriate.
• Assist with transaction processing and system updates in accordance with established procedures.
• Support process improvement initiatives that enhance operational efficiency and data quality.
• Participate in special projects and provide general operational support as required.

Skills

Data entry

Data analysis

Attention to detail

Time management

Communication

Education

High school diploma

Tools

Microsoft Office

SAP

CRM systems

Job description

ABOUT US

At FortisAlberta we invest in our greatest resource – our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.

APPLICATION DEADLINE: September 28, 2026

TITLE: 18 Month Acting Customer Operations Assistant (AA26-161)

DEPARTMENT: Customer Operations

WORK LOCATION/OFFICE: Calgary

STATUS: 01 Full Time - Salaried

NUMBER OF HIRES: 1

FortisAlberta is seeking a detail‑oriented and customer‑focusedCustomer Operations Assistant to support our billing, metering, and settlement processes.

In this role, you will work with data, systems, and internal stakeholders to help ensure accurate customer information, efficient operations, and a positive customer experience.

This is a great opportunity for someone who enjoys working with data, solving problems, and contributing to a collaborative team environment!

Key Responsibilities:

• Support daily operational processes related to Meter Data Management, Billing, and Load Settlement.
• Perform accurate data entry and validation within SAP, Customer Relationship Management systems, and other internal applications.
• Process billing adjustments, including cancel and rebill transactions.
• Run queries and generate reports to support workflow management, analysis, and business decision‑making.
• Monitor and maintain data accuracy to support billing, settlement, and customer records.
• Respond to internal and external inquiries, resolving issues or escalating as appropriate.
• Assist with transaction processing and system updates in accordance with established procedures.
• Support process improvement initiatives that enhance operational efficiency and data quality.
• Participate in special projects and provide general operational support as required.

Qualifications:

• High school diploma plus a minimum of three years of experience collecting, compiling, and reporting business data in a corporate environment, or an equivalent combination of education and experience.
• Strong data entry skills with a high degree of accuracy and attention to detail.
• Ability to analyze information, follow procedures, and resolve issues effectively.
• Strong organizational and time‑management skills, with the ability to manage multiple priorities.
• Excellent written and verbal communication skills and a customer‑focused approach.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Experience working in a regulated industry, preferably within the electrical utility sector, is considered an asset.
• Full Time temporary position for 18 months.
• Hybrid role, with opportunity to work 2 days per week from home.
• Based out of our Calgary office location.

We thank all applicants for their interest, however, only those candidates to be considered for an interview will be contacted.

If you receive an error message when applying, please contact the system administrator at: [e-mail]