Billing Operations Analyst – Drive Accurate Utility Billing

ATCO Structures & Logistics Ltd; Edmonton; On-site; CAD 72,000 - 88,000; Full time

Benefits offered by this job

Flexible benefits

Charitable donation matching

Comprehensive Wellness Program

Job summary

ATCO Electric in Edmonton, AB is seeking a Billing Analyst to ensure accurate and timely customer bills by reviewing and resolving exceptions in the billing system. You will update customer and site data, add rate schedules, create Site IDs, and support internal teams and external stakeholders.

Reporting to the Supervisor, Billing Operations, you will investigate billing issues, perform manual calculations for complex rates, and help improve processes with a strong focus on accuracy and customer

Qualifications

• University degree or diploma in a related field; relevant experience considered.
• Minimum 2 years in utility customer service and billing preferred.
• Familiarity with Oracle CCS/C2M/CC&B assets.
• Knowledge of Alberta Utilities Commission rules and codes.
• Understanding of electric utility industry and market rules.
• Experience in complex IT environments and utility IT systems.
• Able to analyze and interpret data; strong office software skills.
• Strong communication, initiative and customer service mindset.

Responsibilities

• Review and resolve billing exceptions to ensure timely customer bills.
• Update customer, account and site data in the billing system with accuracy.
• Add and validate rate schedules for new/upgraded services.
• Create Site IDs for new services and end billing on salvaged sites.
• Perform manual billing for complex rates and QA tasks.
• Investigate historical consumption for billing corrections.
• Identify and escalate system issues affecting billing processes.
• Support internal groups with guidance on billing processes and tariffs.
• Suggest improvements to billing configurations for efficiency and service.
• Execute UAT scripts and explain variances between expected and actual results.

Skills

Billing knowledge

Data analysis

Customer service

Communication skills

Independent work

Problem solving

Education

University Undergraduate Degree or Diploma in Business Admin/IT/Computing/Accounting

Tools

Oracle CCS

Oracle C2M

Oracle CC&B

Excel

SharePoint

Word

Outlook

PowerPoint

Job description

ATCO Electric in Edmonton, AB is seeking a Billing Analyst to ensure accurate and timely customer bills by reviewing and resolving exceptions in the billing system. You will update customer and site data, add rate schedules, create Site IDs, and support internal teams and external stakeholders.

Reporting to the Supervisor, Billing Operations, you will investigate billing issues, perform manual calculations for complex rates, and help improve processes with a strong focus on accuracy and customer