Bilingual Travel Insurance CSR | Flexible Hybrid Role

MSH Americas - Diot-Siaci Group; Calgary; Hybrid; CAD 41,000 - 50,000; Full time

Benefits offered by this job

Flexible hybrid work setup

Comprehensive health benefits

Employee assistance program

Wellness spending account

RRSP matching

Minimum 3 weeks vacation (plus sick/f

Job summary

MSH International is seeking a Customer Service Representative to be the first point of contact for clients seeking information about travel and health insurance products. You will assist customers through phone, email, live chat and social media, resolving concerns and guiding them through the insurance process.

You will collaborate with internal teams, explain policy features, and process quotes, applications and sales while maintaining accurate CRM records.

Qualifications

• High school diploma or equivalent.
• Fluent in English and French, with strong verbal and written communication.
• Excellent customer service and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Provide information about travel and health insurance products and services.

Skills

Bilingual English/French

Verbal communication

Written communication

Customer service

Problem solving

Organization

Microsoft Office (Word/Excel)

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Word

Microsoft Excel

Job description

MSH International is seeking a Customer Service Representative to be the first point of contact for clients seeking information about travel and health insurance products. You will assist customers through phone, email, live chat and social media, resolving concerns and guiding them through the insurance process.

You will collaborate with internal teams, explain policy features, and process quotes, applications and sales while maintaining accurate CRM records.