Bilingual Translation Services Lead

FCC / FAC; Regina; Hybrid; CAD 83,000 - 112,000; Full time

Benefits offered by this job

Hybrid work options

Group benefits

Well-being programs

Incentive programs

Job summary

FCC seeks a bilingual translation-services professional to manage translation projects from intake to delivery in English and French. You’ll oversee daily service delivery, define requirements, prepare files, coordinate resources and use data to improve workflows for clients and vendors.

With 5+ years in translation management, you’ll lead project plans, set acceptance criteria, ensure quality, and uphold timelines and client satisfaction in a dynamic, hybrid workplace.

Qualifications

• Bachelor’s degree in translation, linguistics, language studies, business administration, commerce, communications or a related discipline
• At least five years of related experience (or an equivalent combination of education and experience)
• Demonstrated experience managing translation services from intake to delivery, including scoping, scheduling, resource assignment, file preparation, quality assurance and client acceptance
• Experience establishing project requirements and measurable acceptance criteria for linguistic and technical deliverables
• Experience assessing, preparing and troubleshooting common business, publishing and digital file formats for translation
• Working knowledge of translation management systems, computer-assisted translation tools, translation memories, termbases and automated quality‑assurance functions
• Knowledge of translation, revision, proofreading and localization practices, including terminology and quality‑management principles
• Knowledge of project management and process‑improvement principles
• Fluently bilingual, with excellent oral, reading and writing skills in both French and English

Responsibilities

• Manage translation, revision, proofreading, terminology and related linguistic projects from intake and scoping through assignment, production, quality assurance, delivery and client acceptance
• Review requests to confirm business needs, audience, scope, timelines, source content, reference material, technical requirements and translation readiness
• Define clear acceptance criteria before work begins, including requirements for linguistic quality, terminology, completeness, formatting, functionality, accessibility and client approval
• Assess, prepare and troubleshoot source files for translation, including content extraction, file conversion, formatting, version control and validation of modifiable content
• Analyze requests using computer-assisted translation tools and assign work to internal or external language professionals based on subject matter, complexity, capacity and delivery requirements
• Develop project plans, schedules and workflows; balance priorities and capacity; identify risks; negotiate timelines; and keep clients informed
• Coordinate translation, revision, proofreading, formatting and technical quality-control activities to ensure deliverables meet agreed requirements
• Monitor service quality, resolve issues and manage changes to scope, files, timelines and deliverables
• Maintain accurate project information and use operational data to monitor workload, service standards, quality, turnaround times and vendor performance
• Use translation management systems, computer-assisted translation tools, translation memories, termbases, workflow automation and approved AI or machine translation tools responsibly
• Lead process‑improvement activities and recommend practical solutions to workflow, technology, capacity and service‑delivery gaps
• Supervise, coach and develop employees while supporting workforce planning, performance management and team effectiveness
• Coach clients on translation readiness, realistic timelines, clear instructions and effective review and approval practices
• Manage relationships with external language-service providers and monitor vendor performance to ensure quality and service expectations are met
• Support and mentor team members and help maintain a collaborative, respectful and high‑performing work environment

Skills

Bilingual (English & French)

Education

Bachelor’s degree in translation or related field

Job description

FCC seeks a bilingual translation-services professional to manage translation projects from intake to delivery in English and French. You’ll oversee daily service delivery, define requirements, prepare files, coordinate resources and use data to improve workflows for clients and vendors.

With 5+ years in translation management, you’ll lead project plans, set acceptance criteria, ensure quality, and uphold timelines and client satisfaction in a dynamic, hybrid workplace.