Bilingual Client Success Associate (French/English)

Procom; Toronto; Hybrid; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Hybrid work model

Health benefits

IT equipment stipend

Paid vacation & sick days

Job summary

Procom seeks a Bilingual Client Services Associate in Canada to oversee onboarding and contractor management lifecycle for consultants assigned to clients. You will resolve issues, liaise with Legal and HR, and act as a subject matter expert on contract classifications.

The role requires strong MS Office skills, experience with JIRA and vendor management tools, and the ability to manage high‑complexity administrative tasks with a calm, client‑facing approach.

Qualifications

• Minimum 2 years of professional experience in a customer service or sales support role.
• Bilingual French and English.
• Knowledgeable of contract and payroll administration procedures, tax regulations, and invoicing processes.
• Knowledgeable of MS Office 365 – Outlook, Teams and SharePoint.
• Ability to handle confidential and proprietary information.

Responsibilities

• Create and maintain an Excel tracking system for all new pre-identified candidates/active consultants.
• Submit and manage inquiries related to the contract management process via JIRA.
• Provide support to consultants using Vendor Management Systems (SAP Fieldglass, Beeline).
• Liaise between Legal and HR for contract issues and reviews.
• Assist clients and consultants on contract and payroll administration queries.
• Coordinate onboarding/renewal processes while complying with internal policy and ISO standards.
• Investigate AR discrepancies and follow up with clients or contractors.

Skills

Customer service

MS Office

Vendor mgmt systems

Attention to detail

Communication

Tools

JIRA

SAP Fieldglass

Beeline

SharePoint

MS Teams

Job description

Procom seeks a Bilingual Client Services Associate in Canada to oversee onboarding and contractor management lifecycle for consultants assigned to clients. You will resolve issues, liaise with Legal and HR, and act as a subject matter expert on contract classifications.

The role requires strong MS Office skills, experience with JIRA and vendor management tools, and the ability to manage high‑complexity administrative tasks with a calm, client‑facing approach.