Bilingual Spanish Customer Relations Specialist

NextGenEnergyJobs; Toronto; On-site; CAD 32,000 - 42,000; Full time

Job summary

Metergy is seeking a client-focused Call Center Representative to join our Toronto team. You will handle inbound calls, process forms and emails, and resolve billing inquiries in a fast-paced setting on a queue.

You will also schedule payments, document interactions, and escalate delinquent accounts per policy. Ideal candidates have prior call center experience, a high school diploma, and strong English communication.

Qualifications

• Must have previous call centre experience in an inbound environment.
• Minimum high school diploma or equivalent.
• Clear and effective English communication, both verbal and written.
• spanish communication skills, Mandarin/Cantonese considered an asset.
• Ability to stay calm and professional in stressful situations.
• Detail oriented with strong problem-solving abilities.
• Experience with multiple systems and fast-paced work.

Responsibilities

• Responding to telephone service requests in a fast-paced environment on a queue; incoming calls.
• Participate in special projects and initiatives as assigned.
• Ensure timely resolution of all inquiries.
• Process forms, applications and customer service emails.
• Research, analyze and resolve customer billing complaints.
• Schedule customer payment arrangements.
• Record and track detailed customer interactions and transactions.
• Handle inbound and outbound calls on delinquent accounts.
• Escalate accounts according to collections policies.
• Display professional telephone etiquette when communicating with customers.
• Set up disconnections and reconnections.
• Prepare and analyze reports on outstanding balances.

Skills

Call center experience

English communication

Conflict management

Problem solving

Organizational skills

Multitasking

Fast-paced environment

Education

High school diploma

Tools

Word

Excel

Job description

Metergy is seeking a client-focused Call Center Representative to join our Toronto team. You will handle inbound calls, process forms and emails, and resolve billing inquiries in a fast-paced setting on a queue.

You will also schedule payments, document interactions, and escalate delinquent accounts per policy. Ideal candidates have prior call center experience, a high school diploma, and strong English communication.