Bilingual Tech Support (FR/EN) for SaaS/IoT

Keycafe; Vancouver; Hybrid; CAD 17,135 - 19,841; Full time

Benefits offered by this job

Career development opportunities

Great team culture

Collaboration and training support

Job summary

A global SaaS company is seeking a Bilingual Customer Service Representative (French/English) to provide exceptional support for its SmartBox key management system. The role involves troubleshooting technical issues and guiding customers through product features via phone, chat, and email. Ideal candidates have 2+ years of customer service experience, excellent communication skills, and a bachelor’s degree. Join a team committed to innovative solutions in a company offering career development opportunities and a supportive culture.

Qualifications

• 2+ years of customer service experience, preferably in a technical support or SaaS environment.
• Ability to troubleshoot software and hardware issues logically and efficiently.
• Excellent typing speed and accuracy for chat-based support.

Responsibilities

• Provide prompt, friendly support in English and French across phone, chat, and email.
• Troubleshoot software and hardware issues, escalating complex cases when necessary.
• Manage and prioritize multiple tickets simultaneously in a high-volume environment.

Skills

Fluent bilingual (French and English)

Customer service experience

Troubleshooting software and hardware

Multitasking skills

Calm and professional demeanor

Education

Bachelor's degree in Computer Science or related field

Tools

Zendesk

Slack

Job description

A global SaaS company is seeking a Bilingual Customer Service Representative (French/English) to provide exceptional support for its SmartBox key management system. The role involves troubleshooting technical issues and guiding customers through product features via phone, chat, and email. Ideal candidates have 2+ years of customer service experience, excellent communication skills, and a bachelor’s degree. Join a team committed to innovative solutions in a company offering career development opportunities and a supportive culture.