Bilingual Specialist, Business Systems

Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL); Ottawa; Hybrid; CAD 87,000 - 109,000; Full time

Benefits offered by this job

Annual paid vacation

Performance incentive

Pension plan

Group insurance

Training & mentorship

Inclusive workplace

Job summary

Canada Mortgage and Housing Corporation (CMHC) is seeking a bilingual specialist in business systems to provide expert analysis, system support, and governance for enterprise applications across multiple offices in Canada. You will collaborate with IT, business partners, and vendors to ensure data quality, reporting, and operational excellence.

You will lead requirements, design solutions, and drive testing and deployment.

Qualifications

• Bachelor's degree or equivalent in a related field.
• Minimum 5 years of progressively responsible experience in business analysis.
• Proven analytical and reporting capabilities.
• Experience with business systems analysis, testing, and project delivery.
• Excellent written and verbal communication; ability to present findings.

Responsibilities

• Configure and support enterprise business systems to ensure stable operations.
• Lead business analysis activities including research, data analysis, and reporting.
• Document functional requirements and system solutions for enhancements.
• Design and maintain complex reports and data outputs with accuracy.
• Plan and conduct system testing, UAT, and post-implementation reviews.
• Provide guidance on business systems, data integrity, and automation opportunities.

Skills

Analytical skills

Communication skills

Bilingual English/French

Interpersonal skills

Client relations

Project delivery

Education

Bachelor's degree in Computer Science, Business Administration, Commerce, or related field

Tools

Dynamics 365

SAP SuccessFactors

Microsoft 365/Power Platform

Job description

Job Requisition ID: 12225

Position Status: Permanent Full Time

Position Type: Hybrid

Office Location: Ottawa (ON); Calgary (AB); Halifax (NS); Montreal (QC); Toronto (ON); Vancouver (BC)

Travel Requirement: Limited

Language Designation: Bilingual

Language Skill Levels (Read/Write/Speak): CBC

Security Requirement: Secret

Salary: Our salaries generally range from $ 86,816.59 to $ 108,520.74 and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system. At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams. Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What's in it for you

Benefits

• Annual Paid vacation.
• Annual individual performance incentive.
• Defined benefit pension plan.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.
• While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.

About The Role

Join the Infrastructure and Operations team in the Bilingual Specialist, Business Systems position. In this role, you will be responsible for providing expert business analysis and system support for the development, implementation, and ongoing maintenance of enterprise applications, tools, and business systems. You will work closely with business partners, IT teams, and stakeholders to ensure systems meet operational needs, deliver high quality data and reporting, and support informed decision making across the organization.

What You Will Do

• Configure, support, and continuously improve enterprise business systems and services (e.g., Dynamics 365, SAP SuccessFactors, Microsoft 365/Power Platform, GSL, etc.), ensuring stable day-to-day operations and a positive end-user experience.
• Lead business analysis activities, including research, data analysis, reporting, and quality control to support business and operational objectives.
• Develop and document functional business requirements, analysis tools, and system solutions, including enhancements, and process improvements.
• Design, build, and maintain complex reports and reporting tools, ensuring accuracy, integrity, and usability of data outputs.
• Plan and conduct system testing, user acceptance testing, and post implementation reviews to ensure solutions meet business needs and quality standards.
• Provide expert guidance on business systems, reporting tools, and data integrity, including identifying opportunities for automation and efficiency improvements.
• Assess and monitor business system performance, data quality, and access controls to support secure and effective service delivery.
• Act as a trusted advisor to internal stakeholders and management, providing recommendations that support strategic objectives and operational decision making.
• Collaborate with IT, business partners, vendors, and auditors, while providing coaching and knowledge transfer to team members as required.

What You Should Have

• A bachelor's degree in Computer Science, Business Administration, Commerce, or a related field. An equivalent combination of education and/or experience can be considered.
• A minimum 5 years of progressively responsible experience in business analysis or related roles.
• Strong analytical skills, including qualitative and quantitative analysis.
• Experience with business systems analysis, systems testing, and project delivery.
• Effective written, verbal, and presentation communication skills.
• Strong interpersonal and client relation skills, demonstrating tact and collaboration.
• Bilingualism (English, French).

Technologies

• Business Systems & Analysis: Enterprise applications, requirements and analysis tools
• Data & Reporting: Reporting and statistical analysis tools, data quality controls.
• Delivery & Testing: Systems testing tools and project management methodologies.

It Would Be Great If You Had

• Business analysis certification (e.g., CBAP) or equivalent professional development.
• Experience working with data driven, reporting, or regulated environments.
• Exposure to automation, data quality controls, or peer coaching/knowledge sharing.

Posting closing date

Note, the competition will remain active until filled.

Where duties may be required later: This position may be designated for Standby and Call Back duties based on operational needs. Should such duties be assigned, they must be performed in accordance with CMHC policies, including the Standby and Call Back Pay Procedure.

Our commitment to diversity, equity, and inclusion

We're committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought - and of people - are recognized, valued, and considered essential to achieving our mission.