Bilingual Specialist, Partner Management

Canada Mortgage and Housing Corporation; Ottawa; Hybrid; CAD 86,816 - 108,520; Full time

Benefits offered by this job

Annual paid vacation

Annual individual performance incentve

Comprehensive group insurance plan

Training and mentorship

Inclusive workplace culture

Job summary

Canada Mortgage and Housing Corporation (CMHC) in Ottawa is seeking a Bilingual Specialist, Partner Management to lead management of technology partners and vendors within the IT Performance and Partnership team.

You will help develop, manage and implement processes for partner and vendor management, promoting strategic relationships with an outcomes focus, and ensure risk and contract considerations are addressed.

Qualifications

• Undergraduate degree in CS or business or related field; equivalent mix of education/experience considered.
• At least five years dealing with vendors in IT service delivery, including contracts and vendor performance.
• Strong analytical, problem-solving and decision-making abilities.
• Excellent stakeholder management and ability to influence outcomes in both official languages.

Responsibilities

• Lead large technology partner contracts, including onboarding/offboarding activities.
• Develop, implement and communicate policies for ongoing technology services.
• Coordinate with IT teams to align day-to-day operations with CMHC requirements.
• Ensure delivery under CMHC Risk Management Framework to mitigate risk.
• Act as liaison between IT and third-party vendors and promote collaboration.
• Collaborate across CMHC to leverage contracts and achieve outcomes.
• Track and manage issues with strategic partners; hold vendors accountable.

Skills

Vendor management

Contract negotiation

Stakeholder management

Analytical thinking

Communication

Relationship building

Bilingual - English/French

Education

Bachelor's degree in Computer Science or Business Administration

Job description

Select how often (in days) to receive an alert:

Job Requisition ID: 12211

Position Status:Permanent Full Time

Position Type:Hybrid

Travel Requirement:Limited

Language Skill Levels (Read/Write/Speak):CBC

Security Requirement:Reliability Status

Salary:Our salaries generally range from $86816.59to $108520.74and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a permanent employee:

• Annual Paid vacation.
• Annual individual performance incentive.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About the role

Join the IT Performance and Partnership team, in the Bilingual Specialist, Partner Management position, where we lead our digital transformation to accelerate housing affordability. In this role, you will provide support for the ongoing management of technology partner, third party vendors and partners. You will support the development, management and implementation of processes related to technology partner, vendor management and help to promote a strategic working relationship that is outcome focused.

What you’ll do:

• Workon the delivery of large technology partner contracts that support CMHC’s integrated business requirements including the onboarding and offboarding activities associated with transitions.
• Develop, implementand communicateexpectations, policies and procedures related to ongoing technology services, as required.
• Workwith Information Technology teams to ensure their day-to-day operations are aligned with CMHC requirements.
• Ensurethat technology products, services and related activities are delivered in accordance with CMHC’s Risk Management Framework to mitigate reputational, financial and operational risk for CMHC.
• Act as a liaison between IT and third party vendors.
• Collaboratewith other areas of CMHC to ensure partners are effectively managed, contracts are fully leveraged and outcomes are achieved.
• Trackand manageissues with strategic partners, and holds partners accountable for resolving issues.

What you should have:

• An undergraduate degree in Computer science or business administration or a related discipline. An equivalent combination of education and/or experience can be considered.
• A minimum of five years of relevant experience dealing with vendors in the delivery of service within an information technology organization, including contract negotiation, vendor performance reporting, preparation and evaluation of requests for proposals, and relationship management.
• Advanced analytical, problem-solving and decision-making skills.
• A demonstrated ability to develop successful relationships with stakeholders.Financial analysis abilities, and experience conducting research and analysis related to technology vendor management.
• Strong interpersonal, negotiation, communication, and stakeholder management skills, with the ability to build effective relationships and influence outcomes in both official languages (English and French).
• The ability to work in a high-activity, fast-paced environment while managing associated stress.
• Excellent organizational skills and ability to work independently.

Posting closing date:

Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process . If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!