Bilingual Service Support Analyst – French/English, Travel Ready

Canadian Inclusion; Calgary; Hybrid; CAD 49,000 - 59,000; Full time

Benefits offered by this job

Professional Development

Travel Opportunities

Health benefits

Paid Time Off

Inclusive culture

Employee recognition

Competitive salary

French incentive

Certification bonuses

Travel incentives

Referral bonuses

Staff discounts

Job summary

PBS Systems is seeking a enthusiastic Bilingual (French/English) Service Support Analyst to join our Client Services team in Calgary. You will provide top quality support in both languages to clients contacting our call center, delivering timely solutions or escalating to other departments as needed.

You will handle inquiries via multiple channels, document interactions, and collaborate across groups to streamline service delivery while pursuing certifications and KPI targets.

Qualifications

• High school diploma required.
• Valid driver's license required.
• Proficiency in Microsoft Office (Windows 10/11, Outlook, Excel, Word, Teams).
• Excellent bilingual communication in French and English, both written and spoken.

Responsibilities

• Handle incoming issues and requests via phone, email, and live chat.
• Log and document customer interactions in the ticketing system; escalate when needed.
• Collaborate with other departments to improve service delivery.
• Identify opportunities to improve processes and client experience.
• Develop knowledge of PBS Systems software and supporting infrastructure.
• Travel to locations in Canada and the US (approx. 1 week per month).
• Meet KPI targets and participate in training and certifications.

Skills

Bilingual French/English

Customer service

Microsoft Office

Communication

Time management

Teamwork

Driver's license

Decision making

Education

High school diploma

Tools

Ticketing system

Job description

PBS Systems is seeking a enthusiastic Bilingual (French/English) Service Support Analyst to join our Client Services team in Calgary. You will provide top quality support in both languages to clients contacting our call center, delivering timely solutions or escalating to other departments as needed.

You will handle inquiries via multiple channels, document interactions, and collaborate across groups to streamline service delivery while pursuing certifications and KPI targets.