Bilingual Service & Projects Coordinator

Eaton; Toronto; Hybrid; CAD 59,000 - 73,000; Full time

Benefits offered by this job

Benefits from day one

Hybrid work model

Job summary

Eaton’s Electrical sector is seeking a Bilingual Service Coordinator to join our team in Toronto, ON. This hybrid role offers day-one benefits and a salary range of CAD 59,000 to CAD 73,000 per year.

The position serves as the commercial liaison between product lines, field service representatives, and customers during regional orders. Fluency in French and English and 2+ years of customer service experience are required.

Qualifications

• Post-Secondary Diploma or Degree in a relevant field.
• Bilingual in French and English with fluency required for communication with colleagues and customers.
• Minimum two years of customer service experience.
• Legally authorized to work in Canada without sponsorship now or in the future.

Responsibilities

• Serve as the commercial liaison between product lines, Field Service Representatives, and customers during regional orders.
• Act as customer advocate, communicate urgency, and escalate issues as needed to management.
• Develop and maintain relationships with internal and external customers within the territory.
• Support continuous improvement objectives related to productivity, quality and safety.
• Promote proactive project management with internal partners and customers regarding schedule, expediting, change orders, logistics and order finance.
• Ensure compliance with health and safety laws and participate in Lean manufacturing activities.
• Manage daily telephone and email activities; provide guidance, solutions, and updates; provide backup support for colleagues.
• Demonstrate proficiency in proactively supporting complex orders.

Skills

Customer service

Communication

Organizational skills

Project management

Microsoft Office

Education

Post-secondary diploma or degree

Tools

Microsoft Office Suite

SharePoint

Job description

Eaton’s Electrical sector is seeking a Bilingual Service Coordinator to join our team in Toronto, ON. This hybrid role offers day-one benefits and a salary range of CAD 59,000 to CAD 73,000 per year.

The position serves as the commercial liaison between product lines, field service representatives, and customers during regional orders. Fluency in French and English and 2+ years of customer service experience are required.