Bilingual Service Coordinator

Eaton; Toronto; Hybrid; CAD 59,000 - 73,000; Full time

Benefits offered by this job

Benefits from day one

Hybrid work model

Job summary

Eaton’s Electrical sector is seeking a Bilingual Service Coordinator to join our team in Toronto, ON. This hybrid role offers day-one benefits and a salary range of CAD 59,000 to CAD 73,000 per year.

The position serves as the commercial liaison between product lines, field service representatives, and customers during regional orders. Fluency in French and English and 2+ years of customer service experience are required.

Qualifications

• Post-Secondary Diploma or Degree in a relevant field.
• Bilingual in French and English with fluency required for communication with colleagues and customers.
• Minimum two years of customer service experience.
• Legally authorized to work in Canada without sponsorship now or in the future.

Responsibilities

• Serve as the commercial liaison between product lines, Field Service Representatives, and customers during regional orders.
• Act as customer advocate, communicate urgency, and escalate issues as needed to management.
• Develop and maintain relationships with internal and external customers within the territory.
• Support continuous improvement objectives related to productivity, quality and safety.
• Promote proactive project management with internal partners and customers regarding schedule, expediting, change orders, logistics and order finance.
• Ensure compliance with health and safety laws and participate in Lean manufacturing activities.
• Manage daily telephone and email activities; provide guidance, solutions, and updates; provide backup support for colleagues.
• Demonstrate proficiency in proactively supporting complex orders.

Skills

Customer service

Communication

Organizational skills

Project management

Microsoft Office

Education

Post-secondary diploma or degree

Tools

Microsoft Office Suite

SharePoint

Job description

Eaton’s Electrical sector is currently seeking a Bilingual Service Coordinator to join our team. This hybrid position is based at our Toronto, ON facility and offers benefits from day one.

The expected annual salary range for this role is $59000 - $73000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You’ll Do

This position serves as the commercial liaison between the product lines, Field Service Representatives (Technicians/Engineers), and the customer during the execution of regional project orders.

Essential Functions

• Serve as the customer advocate by communicating the appropriate level of urgency to operational contacts and escalating issues to management as necessary.
• Develop and maintain relationships with internal and external customers within the assigned territory or vertical segment.
• Work with the team to achieve continuous improvement objectives, including productivity, quality, and safety goals
• Promote proactive project management through accurate and timely communication with internal partners (Field Service Technicians and the Contracts team) and external customers regarding schedule status, expediting, change orders, logistics, and the financial management of orders.
• Work in compliance with occupational health and safety laws and regulations.
• Participate in departmental Lean manufacturing activities through the use of Lean tools and principles:
• Manage daily telephone and email activities; provide guidance, solutions, and updates; and provide backup support for colleagues as needed.
• Demonstrate proficiency in proactively supporting complex orders.

Qualifications

Minimum Required Qualifications:

• Post-Secondary Diploma or Degree in a relevant field
• Bilingual in both French and English. Fluency in French and English is required for this position in order to communicate with colleagues, customers, and partners located inside and outside of Quebec, as well as to understand technical documentation in the field of our industry.
• Minimum two (2) years customer service experience
• Legally authorized to work in Canada without company sponsorship now and in the future

Preferred Qualifications

• College diploma or University degree in a technical field
• 4 years of Customer Service or Project Management experience
• Knowledge of electrical power distribution equipment, control products
• Experience using Microsoft Office suite including Outlook, Word, Excel, PowerPoint, SharePoint

Skills

• Strong customer focus and interpersonal skills (written and verbal communication).
• Exceptional organizational and project management skills for managing high volume of transactions (orders, emails, and phone calls).
• Strong computer skills including proficiency in typing.
• Proficient in creative problem solving, conflict resolution and managing priorities.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

This posting is for an existing vacancy.

At Eaton we leverage artificial intelligence to recommend jobs to you that match the skills and experience required for the open role. Our Talent Acquisition teams also uses AI to identify applicants whose skills are a match for the job. Hiring decisions are made by Eaton leaders through a structured interview process and not AI.

Eaton has in place accessibility policies for accommodating employees with disabilities. If you are selected for an interview and require accommodations, please let the recruiter or hiring manager know so that we can work to make reasonable adjustments that best suit your needs. Accessibility information may be found at: http://www.eatoncanada.ca/EatonCA/OurCompany/Accessibility/index.htm

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.