BILINGUAL SENIOR ANALYST, INSURANCE AND OPERATIONS SUPPORT

Business Development Bank of Canada; Montreal (administrative region); Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Business Development Bank of Canada (BDC) is seeking a loan portfolio support professional to help maintain the quality and accuracy of loan and insurance portfolios across Canada. Your work will support small and medium-sized businesses by ensuring timely loan management activities, service requests, annual reviews and insurance requirements are completed accurately.

You will collaborate with Credit Risk Management and internal partners, stay current on regulatory changes, and contribute to

Qualifications

• Bachelor’s degree in Business Administration or a related field.
• 2 to 3 years of experience in the financial services sector.
• Knowledge of commercial lending products, services, policies, and procedures.
• Knowledge of credit risk management principles and practices.
• Experience reviewing financial statements and conducting financial analysis.
• Ability to identify and address risk-related issues proactively.
• Strong organizational and prioritization skills with the ability to manage high-volume workloads and meet deadlines.
• Ability to work independently and accurately in a fast-paced environment.
• Demonstrated adaptability in a changing operational environment.
• Proficiency with Microsoft Office applications, including: Microsoft Word; Microsoft Excel; Microsoft Outlook.
• Bilingual in English and French.

Responsibilities

• Complete low and medium complexity loan management activities and monitor outstanding file items in accordance with BDC audit policies and procedures.
• Prepare and issue client communications related to loan changes, including interest rate renewals and partial prepayments.
• Process simple service requests and annual reviews for loan files with balances of $350,000 or less.
• Review financial statements and perform financial analysis to identify and address potential credit or risk concerns.
• Follow up on and process property tax payments for clients.
• Act as a resource for insurance-related inquiries and ensure insurance requirements are renewed within required timelines.
• Review low and medium complexity service requests and recommend risk‑mitigation solutions in collaboration with Credit Risk Management, Business Centres, and internal partners.
• Maintain effective working relationships with Business Centre employees, colleagues, and internal stakeholders to support consistent application of policies and procedures.
• Stay current on changes to policies, procedures, operational processes, credit trends, and regulatory requirements that may affect the portfolio.
• Monitor automated processes, ensure service quality, and resolve operational issues as required.
• Support BDC's commitment to providing reliable, risk‑conscious service that helps Canadian entrepreneurs grow their businesses.

Skills

Bilingual English/French

Organizational & prioritization skills

Independent work ability

Adaptability

Education

Bachelor’s degree in Business Administration

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs. Choosing BDC as your employer also means: Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1 A hybrid work model that truly balances work and personal life Opportunities for learning, training and development, and much more... Explore the BDC Way in our Culture Book

POSITION OVERVIEW

At BDC, the only bank dedicated exclusively to Canadian entrepreneurs, you will help maintain the quality and accuracy of the loan and insurance portfolios that support small and medium-sized businesses across Canada. Your work contributes directly to the success of Canadian businesses by ensuring loan management activities, service requests, annual reviews, and insurance requirements are completed accurately and on time. We value inclusion, equity, and diversity, and at BDC, you can be yourself at work.

CHALLENGES TO BE MET

• Complete low and medium complexity loan management activities and monitor outstanding file items in accordance with BDC audit policies and procedures.
• Prepare and issue client communications related to loan changes, including interest rate renewals and partial prepayments.
• Process simple service requests and annual reviews for loan files with balances of $350,000 or less.
• Review financial statements and perform financial analysis to identify and address potential credit or risk concerns.
• Follow up on and process property tax payments for clients.
• Act as a resource for insurance-related inquiries and ensure insurance requirements are renewed within required timelines.
• Review low and medium complexity service requests and recommend risk‑mitigation solutions in collaboration with Credit Risk Management, Business Centres, and internal partners.
• Maintain effective working relationships with Business Centre employees, colleagues, and internal stakeholders to support consistent application of policies and procedures.
• Stay current on changes to policies, procedures, operational processes, credit trends, and regulatory requirements that may affect the portfolio.
• Monitor automated processes, ensure service quality, and resolve operational issues as required.
• Support BDC's commitment to providing reliable, risk‑conscious service that helps Canadian entrepreneurs grow their businesses.

WHAT WE ARE LOOKING FOR

• Bachelor’s degree in Business Administration or a related field.
• 2 to 3 years of experience in the financial services sector.
• Knowledge of commercial lending products, services, policies, and procedures.
• Knowledge of credit risk management principles and practices.
• Experience reviewing financial statements and conducting financial analysis.
• Ability to identify and address risk-related issues proactively.
• Strong organizational and prioritization skills with the ability to manage high-volume workloads and meet deadlines.
• Ability to work independently and accurately in a fast‑paced environment.
• Demonstrated adaptability in a changing operational environment.
• Proficiency with Microsoft Office applications, including: Microsoft Word; Microsoft Excel; Microsoft Outlook.
• Bilingual in English and French.

PREFERRED QUALIFICATIONS

• Knowledge of or experience in insurance administration, insurance operations, or insurance compliance.
• Experience supporting loan portfolios in a banking or commercial lending environment.
• Experience processing service requests, annual reviews, or loan maintenance activities within a financial institution.

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work.

If you require an accommodation to complete your application, please do not hesitate to contact us at [e-mail]. While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.

BDC is a bank unlike any other. We are the only bank dedicated exclusively to the development of Canadian businesses. The only institution whose purpose is to promote the growth of the Canadian economy by focusing on the success of small and medium-sized businesses, with a human touch and a genuine presence. At BDC, we’re changing people’s and businesses’ lives for the better. That’s what makes us unique as a bank. That’s why we are banking at another level.