ANALYST, BUSINESS SOLUTIONS CENTRE - Temporary 12 months

Business Development Bank of Canada; Montreal (administrative region); Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid work model

Competitive benefits

Job summary

Business Development Bank of Canada (BDC) seeks a temporary Administrative Support role to assist Account Managers across Canada. You will coordinate administrative and client service activities in a structured environment, ensuring accuracy, timely service, and strong client relations.

Required are bilingual English/French communication skills, a college diploma or bachelor’s degree, and proficiency with Microsoft Office. The position offers a hybrid work model and opportunities for development.

Qualifications

• Fluent in English and French, written and spoken.
• College diploma in Office Administration or Bachelor's in Business Administration.
• Minimum 2 years in administrative/client service/coordination roles.
• Proficient with Microsoft Word, Excel, Outlook.
• Able to learn new technologies and AI-enabled tools.

Responsibilities

• Manage and prioritize requests in a queue-based system with SLA adherence.
• Provide administrative and client service support to Account Managers across Canada.
• Process client and business requests accurately, efficiently, and promptly.
• Proactively contact clients to clarify information and resolve issues.
• Maintain accurate records and documentation; complete follow-ups.
• Ensure written and verbal communications comply with policies and standards.
• Adapt to changes in processes, technologies, and tools.
• Handle high volumes of work with multiple priorities and deadlines.
• Contribute to BDC's mission of supporting Canadian SMEs.

Skills

Bilingual English/French

Microsoft Office

AI-enabled tools familiarity

Organization/time management

Attention to detail

Communication skills

Interpersonal skills

Structured processes adherence

Education

College diploma in Office Administration OR Bachelor's in Business Administration

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Copilot

Job description

We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs. Choosing BDC as your employer also means: Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few. In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1. A hybrid work model that truly balances work and personal life. Opportunities for learning, training and development, and much more... Explore the BDC Way in our Culture Book.

*Please take note that this role is temporary for 12 months.

POSITION OVERVIEW

BDC is the only bank dedicated exclusively to Canadian entrepreneurs. In this role, you will support Account Managers across Canada by coordinating administrative and client service activities. You will work in a structured, process-driven environment where accuracy, organization, and timely service contribute directly to the success of Canadian businesses. At BDC, you can be yourself at work, and we value inclusion, equity, and diversity.

CHALLENGES TO BE MET

• Manage and prioritize requests within a queue-based system while meeting established service level standards.
• Provide administrative support and client service support to Account Managers across Canada.
• Process client and business requests accurately, efficiently, and consistently.
• Proactively contact clients to clarify information, resolve issues, and advance requests.
• Maintain accurate records and documentation and complete required follow-ups.
• Ensure written and verbal communications comply with established policies, procedures, and service standards.
• Apply judgment when interpreting guidelines and determining appropriate actions.
• Adapt to changes in processes, procedures, technologies, and digital tools.
• Manage a high volume of work, multiple priorities, and deadlines in a fast-paced environment.
• Contribute to BDC's mission of supporting the growth of small and medium-sized businesses across Canada.

WHAT WE ARE LOOKING FOR

• Fluency in French and English, written and spoken.
• Education: College diploma in Office Administration OR Bachelor's degree in Business Administration.
• Minimum 2 years of professional experience in one or more of the following areas: Administrative support, Client support or client service, Coordination, Related administrative or client service work.
• Proficiency with Microsoft Office, specifically: Microsoft Word, Microsoft Excel, Microsoft Outlook.
• Ability to learn and use new technologies and digital tools, including Microsoft Copilot or similar AI-enabled tools.
• Organizational and time management skills.
• Ability to manage high volumes of work and multiple competing priorities.
• High attention to detail and accuracy.
• Ability to work effectively in a deadline-driven environment.
• Written and verbal communication skills.
• Interpersonal skills and the ability to build and maintain professional relationships.
• Ability to work within structured processes and follow established procedures.

Preferred Qualifications

• Experience working in a financial institution, bank, or financial services environment.
• Knowledge of financing operations, lending processes, or related financial services activities.
• Experience providing administrative or client support to Account Managers, Relationship Managers, or similar client-facing business teams.
• Experience working in a queue-based system, service-request management system, or similar high-volume request environment.

*Please note that temporary employees are not eligible for benefits.

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at [e-mail].

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted. BDC is a bank unlike any other. We are the only bank dedicated exclusively to the development of Canadian businesses. The only institution whose purpose is to promote the growth of the Canadian economy by focusing on the success of small and medium-sized businesses, with a human touch and a genuine presence. At BDC, we’re changing people’s and businesses’ lives for the better. That’s what makes us unique as a bank. That’s why we are banking at another level.