Bilingual Repayment Services Representative

Express Employment Professionals - Cincinnati East; Guelph; Remote; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Professional team

Collaborative environment

Financial services exposure

Career growth opportunities

Job summary

Express Employment Professionals is recruiting a Repayments Services Representative for a full-time role based in Guelph with remote work options. You will ensure loan repayments are received, apply payments accurately, and support collections, account monitoring, reporting, and administrative tasks.

The ideal candidate has 1–3 years in receivables/collections, strong communication, and organizational skills, with experience in a bilingual environment preferred.

Qualifications

• College diploma in Business or related field.
• 1–3 years of experience in a bilingual environment.
• 1 year of experience in receivables/collections.
• Strong verbal and written communication skills.

Responsibilities

• Monitor accounts receivable alerts and follow up with customers on delinquencies and repayment inquiries.
• Process repayments, pre-authorized debits, cheque postings, and reconciliations.
• Prepare and send demand letters, settlement agreements, and reports; maintain system records.
• Provide professional customer service and support repayment operations.

Skills

Receivables

Collections

Customer service

Communication

Organization

Problem solving

Education

College diploma in Business or related field

Tools

Microsoft Word

Microsoft Excel

Portfolio Plus

LOMA

KiSSFLOW

Cyberquery

Job description

Repayments Services Representative

Full-Time | Remote | Guelph

Express Employment Professionals is recruiting on behalf of our client for a Repayments Services Representative.

This position is responsible for ensuring loan repayments are received according to repayment schedules and accurately applied to customer accounts. The successful candidate will support repayment operations through collections, account monitoring, customer communication, reporting, and administrative support.

If you are highly organized, customer-focused, and experienced in receivables or collections, this is an excellent opportunity to join a professional and collaborative team environment.

Key Responsibilities

• Monitor accounts receivable alerts and follow up with customers regarding defaulted accounts, NSF payments, EOPP deadlines, payment shortfalls, and repayment inquiries to help prevent delinquencies and maintain accurate account status.
• Process repayments, scheduled pre-authorized debits, cheque postings and reconciliations, contingency transfers, sundry payments, CRIP payments, payment schedule changes, discharge processing, and additional advance requests while ensuring all transactions are accurately recorded.
• Prepare and send demand letters, settlement agreements, reports, and account documentation, while maintaining repayment email inboxes, voicemail follow-ups, Post Production Report updates, and accurate system records including KiSSFLOW updates.
• Provide professional customer service through inbound and outbound communication, assist with administrative and reporting functions, and support overall repayment operations as required.

Qualifications

• College diploma in Business or a related field
• Minimum 1–3 years of experience working in a bilingual environment
• Minimum 1 year of experience in receivables and/or collections
• Strong verbal and written communication skills
• Excellent customer service and relationship-building abilities
• Strong organizational skills and attention to detail
• Ability to manage difficult conversations and negotiate payment solutions professionally
• Strong analytical and problem-solving abilities
• High level of integrity and professionalism
• Ability to multitask and work effectively in a fast-paced environment

Technical Skills

• Advanced proficiency in:
• Microsoft Word
• Microsoft Excel
• Portfolio Plus
• LOMA
• Intermediate proficiency in:
• KiSSFLOW
• Cyberquery
• Experience using digital and virtual communication platforms

Preferred Qualifications

• Accounts receivable and collections training
• Bilingualism considered an asset

Working Conditions

• Low physical exertion required
• Occasional lifting under 10 lbs
• Primarily computer and phone-based work environment

What We Offer

• Opportunity to join a professional and supportive team
• Collaborative and team-oriented work environment
• Valuable experience within financial services and repayment operations
• Career growth and development opportunities

Work Location: Remote

Express Employment Professionals (Guelph) is a licensed Temporary Help Agency operating in full compliance with the Ontario Employment Standards Act, Pay Transparency requirements (effective January 1, 2026), the Ontario Human Rights Code, and all applicable Temporary Help Agency regulations. We welcome applications from all qualified candidates and do not require Canadian experience. Applicants are advised that artificial intelligence tools may be used to support initial screening, assessment, or selection processes. Express Employment Professionals provides reasonable accommodation throughout the recruitment process upon request. This job posting and any associated applicant information will be retained for a period of three (3) years in accordance with provincial regulations.