Bilingual QC & Systems Specialist (EN/KO)

OSL Retail Services Inc.; Mississauga; Sur place; CAD 65 000 - 75 000; Plein temps

Avantages offerts par ce poste

3 weeks vacation

Comprehensive benefits package

RRSP matching

Award-winning culture

Employee development programs

Résumé du poste

OSL Retail Services Inc. in Mississauga invites applications for a Quality Control Senior Specialist - Bilingual ENGLISH/KOREAN. This full-time, in-office role supports QC operations in Canada, plus IT/system administration for service platforms.

Fluency in English and Korean is mandatory, with a background in product QC and IT coordination. The ideal candidate brings 3+ years in QC management and IT support, experience coordinating onsite QC across sites, CRM familiarity (SAP CRM), and a drive

Qualifications

• Fluent Korean/English language mandatory.
• Bachelor's Degree or equivalent work experience preferred.
• Minimum 3 years of experience in product quality control management.
• Minimum 3 years of experience in IT support, IT coordination, or a similar role.
• Experience coordinating onsite quality control operations with multiple sites/groups.
• Experience with continuous improvement in business system/process implementation.
• Experience working with CRM platforms such as SAP CRM or similar systems.
• Experience in the consumer electronics industry is an asset.
• Strong knowledge of product quality control operations (rework, inspection, scrap).
• Technical troubleshooting, diagnosing, and problem-solving abilities across various IT platforms.
• Familiarity with basic networking, security standards, APIs, and system integrations.
• Valid driver's license required (frequent visits to warehouse in Halton Hills, Ontario).

Responsabilités

• Follow up on product quality issues and escalations from end-customers, COMPANY departments (Service, Sales, Logistics, etc.), and other channels
• Identify field quality issues/inquiries and report findings to the QC Manager, Company HQ, and factory for resolution
• Prepare weekly QC reports including service (QC) KPIs and operation status reports for key COMPANY stakeholders
• Coordinate onsite warehouse QC operations such as rework, new product inspection (CET), returned product inspection, and product scrap
• Manage data recording, keeping, and reporting from product rework, inspection, and scrap results
• Validate monthly QC expense invoices received from registered vendors
• Manage service (QC) expense claims (e.g., rework) and submit them to Suwon/Factory under COMPANY finance guidelines
• Provide day-to-day service business system/application support on user demands and inquiries, responding with timely resolutions
• Act as system admin for maintenance, enhancement, and error reporting on service business systems/applications
• Submit requests/escalations to regional/Suwon support groups for data or system changes as required
• Serve as SME supporting user training and testing in development/production environments
• Support implementation of SEC global security/compliance requirements on service-operated systems

Connaissances

Fluent English

Fluent Korean

QC reporting

IT coordination

Quality control operations

Data analysis

System administration

Driver's license

Security/compliance basics

Formation

Bachelor's Degree or equivalent

Outils

SAP CRM

Description du poste

OSL Retail Services Inc. in Mississauga invites applications for a Quality Control Senior Specialist - Bilingual ENGLISH/KOREAN. This full-time, in-office role supports QC operations in Canada, plus IT/system administration for service platforms.

Fluency in English and Korean is mandatory, with a background in product QC and IT coordination. The ideal candidate brings 3+ years in QC management and IT support, experience coordinating onsite QC across sites, CRM familiarity (SAP CRM), and a drive