Senior Quality Control Specialist

OSL Retail Services; Mississauga; On-site; CAD 65,000 - 75,000; Full time

Benefits offered by this job

3 weeks vacation

Medical, dental, vision benefits

RRSP matching

Best Managed Companies recognition

Employee development programs

Job summary

OSL Retail Services in Mississauga seeks a Senior Quality Control Specialist to lead product QC and IT/system support for the Canadian market. This in-office role involves managing QC operations, reporting, and coordinating with multiple sites to implement improvements.

The ideal candidate has 3+ years in QC management and IT coordination, strong problem-solving, and familiarity with SAP CRM. Occasional local travel to Halton Hills is required.

Qualifications

• Minimum 3 years of product quality control management experience.
• Minimum 3 years of IT support, IT coordination, or similar role.
• Experience coordinating onsite QC operations with multiple sites/groups.
• Experience with continuous improvement in business system/process implementation.
• Experience working with CRM platforms such as SAP CRM or similar systems.
• Experience in the consumer electronics industry is an asset.
• Strong knowledge of QC operations (rework, inspection, scrap).
• Technical troubleshooting across IT platforms; networking, security standards, APIs and integrations.
• Valid driver’s license required for frequent visits to Halton Hills, Ontario.

Responsibilities

• Follow up on product quality issues and escalations from end-customers and internal departments.
• Identify field quality issues and report findings to QC Manager, HQ, and factory for resolution.
• Prepare weekly QC reports including KPIs and operation status for key stakeholders.
• Coordinate onsite warehouse QC operations (rework, CET, returns, scrap).
• Manage data recording and reporting from rework, inspection, and scrap results.
• Validate monthly QC expense invoices from vendors; manage expense claims.
• Provide day-to-day IT/system support on user demands with timely resolutions.
• Serve as system admin for maintenance, enhancement, and error reporting on service systems.
• Submit requests/escalations to regional/Suwon support for data or system changes.
• Support user training and testing in development/production environments.
• Assist in implementing SEC global security/compliance requirements on service-operated systems.

Skills

Quality control mgmt

IT support coordination

CRM platforms (SAP CRM)

Technical troubleshooting

Networking & API knowledge

Valid driver’s license

Education

Bachelor’s Degree or equivalent

Tools

SAP CRM

Job description

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you.

About The Role:

We are currently seeking a Senior Quality Control Specialist. This is a full-time, in‑office role 5 days per week. This position requires strong technical product knowledge and business system/process management skills to support quality control (QC) operations in the Canadian market, as well as various business systems and application support for customer service operations. The ideal candidate is detail‑oriented, collaborative, and experienced in both product QC and IT/system support.

What you’re responsible for:

• Follow up on product quality issues and escalations from end‑customers, COMPANY departments (Service, Sales, Logistics, etc.), and other channels
• Identify field quality issues/inquiries and report findings to the QC Manager, Company HQ, and factory for resolution
• Prepare weekly QC reports including service (QC) KPIs and operation status reports for key COMPANY stakeholders
• Coordinate onsite warehouse QC operations such as rework, new product inspection (CET), returned product inspection, and product scrap
• Manage data recording, keeping, and reporting from product rework, inspection, and scrap results
• Validate monthly QC expense invoices received from registered vendors
• Manage service (QC) expense claims (e.g., rework) and submit them to Suwon/Factory under COMPANY finance guidelines
• Provide day‑to‑day service business system/application support on user demands and inquiries, responding with timely resolutions
• Act as system admin for maintenance, enhancement, and error reporting on service business systems/applications
• Submit requests/escalations to regional/Suwon support groups for data or system changes as required
• Serve as SME supporting user training and testing in development/production environments
• Support implementation of SEC global security/compliance requirements on service‑operated systems

To join our team:

• Bachelor’s Degree or equivalent work experience preferred
• Minimum 3 years of experience in product quality control management
• Minimum 3 years of experience in IT support, IT coordination, or a similar role
• Experience coordinating onsite quality control operations with multiple sites/groups
• Experience with continuous improvement in business system/process implementation
• Experience working with CRM platforms such as SAP CRM or similar systems
• Experience in the consumer electronics industry is an asset
• Strong knowledge of product quality control operations (rework, inspection, scrap)
• Technical troubleshooting, diagnosing, and problem‑solving abilities across various IT platforms
• Familiarity with basic networking, security standards, APIs, and system integrations
• Valid driver’s license required (frequent visits to warehouse in Halton Hills, Ontario)

The salary range for this role is $65K to $75K.

Your final compensation will reflect your years of experience and beyond the numbers, we’re proud to offer a holistic package that includes:

• Generous time off: Start with 3 weeks of vacation.
• Comprehensive benefits package: Includes medical, dental, vision and a health spending account.
• Retirement support: Company-sponsored RRSP matching program to help build your financial future.
• Award‑winning culture: Proud to be one of Canada’s Best Managed Companies for 8 years running — now a Platinum Club member.
• Invested in you: Structured employee development programs designed to help you thrive.

We’re committed to supporting your success every step of the way. What are the next steps?

The Interview Process:

Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.

Step 2: The next step is a virtual or in person interview with the hiring manager.

Step 3: The final step is an in‑person interview with the hiring manager and extended team members.

We thank all interested applicants; however, only qualified candidates will be contacted. This position requires successful completion of a criminal background check. OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.

Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills‑matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment team. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. In compliance with Ontario’s Bill 190, we confirm that this posting represents a current existing vacancy within our organization.