Product Support Representative

Brandt; City of Moncton; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Training & development

Career advancement

Benefits package

RRSP matching

Job summary

Brandt is seeking a Product Support Representative to support its coast-to-coast branch network by handling parts orders, responding to pricing and availability inquiries, and coordinating with vendors for timely fulfillment.

In this role, you will engage with customers, process orders accurately, and provide parts support to field staff, all while navigating multiple systems in a fast-paced environment.

Qualifications

• Strong customer service mindset with focus on satisfaction and problem-solving.
• Excellent verbal and written communication; French considered an asset.
• Skilled multitasker able to handle multiple systems efficiently.
• Detail-oriented with high accuracy in order processing.
• Team player thriving in fast-paced environments.
• Flexible to work various shifts in a 24/7 service center.
• Experience in outbound sales or call centers is an asset.

Responsibilities

• Initiate outbound calls to generate parts orders and support branch sales goals.
• Respond to pricing and availability inquiries via phone, email, and text.
• Listen actively to understand customer needs and recommend solutions.
• Process parts orders accurately and timely.
• Confirm inventory and shipping timelines to manage expectations.
• Coordinate with vendors to offer multiple parts options.
• Support field staff by resolving product and parts-related issues.
• Navigate multiple systems to deliver seamless customer service.
• Collaborate with colleagues to maintain high customer satisfaction.

Skills

Customer service

Multitasking

Verbal & written communication

Problem-solving

Outbound sales

Tools

CRM software

Inventory/ERP systems

Job description

The Product Support Representative is responsible for supporting Brandt’s coast to coast branch network by processing parts orders, responding to pricing and availability inquiries and coordinating with vendors to ensure timely and accurate fulfillment.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Initiate outbound sales calls to customers to generate parts orders and support branch network sales goals.
• Respond promptly to parts pricing inquiries via phone, email, and text to provide accurate and timely information.
• Engage actively with customers through attentive listening to understand needs and recommend appropriate solutions.
• Accurately process parts orders ensuring customer requests are fulfilled quickly and without error.
• Confirm inventory availability and shipping timelines to manage customer expectations and enhance satisfaction.
• Coordinate with multiple vendors to offer customers various parts options, ensuring requests are met efficiently.
• Provide parts support to field staff by collaborating effectively to resolve product and parts-related issues.
• Navigate multiple web applications and systems simultaneously to deliver seamless customer service in a fast-paced environment.
• Contribute to team success by collaborating with colleagues and maintaining high standards of customer satisfaction.

What We Look For

• Strong customer service skills with a focus on satisfaction and problem-solving.
• Excellent verbal and written communication; French considered an asset
• Skilled multitasker with the ability to navigate multiple systems efficiently
• Detail-oriented with high accuracy in order processing
• Team player who thrives in fast-paced environments
• Flexible to work various shifts in a 24/7 service center
• Experience in outbound sales or call centers considered an asset

What We Offer

• Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing.
• Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that.