Specialist (Seasonal, Part-Time)

Apple; Quebec; On-site; CAD 36,000 - 54,000; Full time

Job summary

Apple Retail in Quebec City is seeking a Specialist who builds brand loyalty by understanding customer needs, presenting tailored recommendations, and delivering an exceptional, Apple‑unique shopping experience.

You will stay up to date on Apple products and services, assist customers across levels, collaborate with teammates, and contribute to an inclusive store culture while working flexible hours, including nights and weekends.

Qualifications

• Availability to work a schedule that may include nights, weekends and public holidays in the retail store.
• Proficient in written and spoken French (Quebec-based role); English is also required.
• Sign language supported for both languages.

Responsibilities

• Deliver excellent service to Apple customers by understanding needs, presenting products, and educating customers on relevant ways to buy.
• Stay up to date on Apple's products, services, purchase options, and sales processes.
• Support peers by sharing knowledge and assisting in offering ownership opportunities.
• Maintain accuracy and follow guidance.
• Contribute to an inclusive environment by respecting differences and learning from others.

Skills

French proficiency

English proficiency

Sign language

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Specialist, you build brand loyalty and create owners of Apple products and services. You're dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious — you ask questions to learn about our customers' needs, customizing recommendations to enrich their lives.

Responsibilities

• Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
• Understand and proactively stay up to date on Apple's products, services, purchase options, and Product Zone sales processes.
• Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
• Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
• Demonstrate Apple's values of inclusion and diversity in daily activities.

Minimum Qualifications

• Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Proficient in written and spoken French (role is based in Quebec); English is also required. Sign language supported for both languages.

Preferred Qualifications

• Demonstrate knowledge of Apple products and services.
• Personalize solutions based on customer needs, and effectively communicate them.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be curious and open to learning from others and helping each other grow.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Be trusted with sensitive or confidential information, keeping with Apple's core values.

Proficiency in written and spoken French required for Quebec City location. Availability to work flexible hours including nights, weekends, and public holidays. Knowledge of Apple products and services preferred. Ability to work in a fast-paced, team-oriented retail environment.