Bilingual Pension Administration Specialist

Canada Life; Toronto; On-site; CAD 51,000 - 76,000; Full time

Benefits offered by this job

Education reimbursement up to $2,000

Health and dental benefits

Mental health benefit up to $5,000

Volunteer day

Pension plan

Share ownership program

Employee discounts

Job summary

Canada Life is seeking a driven professional for Group Retirement Services Administration. You will support accurate record-keeping, administer GPAS records, and ensure high service standards while building strong relationships with clients and brokers.

Responsibilities include processing contributions, managing inquiries, and delivering timely reporting. A fast-paced environment rewards proactive, adaptable individuals committed to excellence.

Qualifications

• Bilingual (French and English) required.
• Strong organizational and analytical skills.
• Experience in group retirement services or pension administration preferred.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication with members, plan administrators, and brokers.

Responsibilities

• Administer group saving plans and member records in GPAS.
• Serve as primary contact for inquiries via phone and email.
• Prioritize a defined block of business to meet service standards.
• Build relationships with internal and external stakeholders.
• Resolve complex issues with discretion and accuracy.
• Process contributions, investment changes, member payments, and routine reporting.
• Support advisors and plan administrators.

Skills

Bilingual: French and English

Organizational skills

Analytical thinking

Customer service focus

Education

Bachelor's degree in a related field

Tools

GPAS

Microsoft Office (Word Outlook Excel)

Job description

Canada Life is seeking a driven professional for Group Retirement Services Administration. You will support accurate record-keeping, administer GPAS records, and ensure high service standards while building strong relationships with clients and brokers.

Responsibilities include processing contributions, managing inquiries, and delivering timely reporting. A fast-paced environment rewards proactive, adaptable individuals committed to excellence.