Bilingual Group Retirement Services Specialist

TechAlliance of Southwestern Ontario, London Economic Development Corporation; Toronto; Hybrid; CAD 51,000 - 76,000; Full time

Benefits offered by this job

Career Development

Health & Wellness

Time Off

Financial Security

Rewards and Recognition

Community Emphasis

Job summary

Canada Life in Toronto, ON, is seeking a Group Retirement Services Administration professional to support GPAS record-keeping and client service for retirement products. The role emphasizes accuracy, stakeholder collaboration, and proactive problem-solving in a fast-paced environment.

The successful candidate will become proficient in GPAS, manage daily administrative tasks, and liaise with advisors and plan administrators to ensure high-quality service delivery.

Qualifications

• Uses advanced analytical and strategic thinking to evaluate complex issues and drive solutions.
• Builds trusted relationships with internal and external partners, including senior leadership.
• Communicates with clarity, confidence, and professionalism across all levels of the organization.
• Operates with accountability, contributing independently and as a team member.
• Delivers high-quality results in a fast-paced, deadline-driven environment.
• Demonstrates organizational discipline and ability to oversee multiple initiatives.

Responsibilities

• Administer and maintain group saving plan and member records within GPAS.
• Serve as primary contact for inquiries via phone and email with members and plan administrators.
• Manage and prioritize a defined block of business to meet service standards.
• Build and sustain effective working relationships with internal and external stakeholders.
• Investigate and resolve complex and sensitive issues with accuracy and discretion.
• Execute daily plan administration activities including contribution processing and member payments.
• Provide ongoing support to advisors and plan administrators to resolve requests.

Skills

Bilingual in French and English

CEBS Fundamental Courses

Microsoft Office Proficiency

Security clearance – Reliability

Job description

Canada Life in Toronto, ON, is seeking a Group Retirement Services Administration professional to support GPAS record-keeping and client service for retirement products. The role emphasizes accuracy, stakeholder collaboration, and proactive problem-solving in a fast-paced environment.

The successful candidate will become proficient in GPAS, manage daily administrative tasks, and liaise with advisors and plan administrators to ensure high-quality service delivery.