Bilingual (French/English) Pension Administration Customer Service Technician

Aon plc; Montreal; On-site; CAD 42,000 - 62,000; Full time

Job summary

Aon plc in Montreal is seeking a bilingual Pension Administration Customer Service Technician to support pension participants with benefits, eligibility, and retirement options.

You will handle inbound/outbound calls, answer questions, process documents, and maintain accurate records while complying with privacy and regulatory requirements. The role requires strong communication, attention to detail, and the ability to collaborate with internal teams.

Qualifications

• Previous background in customer service or call centre positions.
• French/English bilingualism is required due to client interactions in Quebec and beyond.
• Strong communication skills and attention to detail are essential.
• Ability to handle confidential information responsibly.

Responsibilities

• Handle inbound and outbound calls from clients and their employees, including follow-up calls.
• Respond to questions from pension plan participants about benefits, eligibility, and pension options.
• Deliver reliable and timely details regarding pension plans and retirement benefits.
• Assist participants with pension documents, forms, and online portals.
• Maintain detailed records of customer interactions and outcomes.
• Calculate benefit entitlements in events like retirement, termination, death, or marital breakdown.
• Collaborate with internal teams to resolve complex issues and ensure client happiness.

Skills

Bilingual French/English

Customer service

Strong communication

Problem solving

Confidential info handling

Teamwork & autonomy

Education

College or University diploma

Tools

Customer service platforms

Job description

Job Title: Bilingual (French/English) Pension Administration Customer Service Technician

Role Type: New position

Aon is seeking Bilingual (French/English) Pension Administration Customer Service Technician - to become part of our growing team in Montreal.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed

What the day will look like

• Handling inbound and outbound calls from clients and their employees, including follow-up calls.
• Respond to questions from pension plan participants about benefits, eligibility, and pension options.
• Deliver reliable and timely details regarding pension plans and retirement benefits.
• Assist participants with pension documents, forms, and online portals.
• Handle client concerns and blocking issues professionally and empathetically.
• Maintain detailed records of customer interactions.
• Calculate benefit entitlements in the event of retirement, termination of employment, death, or marital breakdown.
• Collaborate with internal teams to resolve complex issues and ensure client happiness.
• Stay informed on pension regulations and policies.
• Other duties as required

How this opportunity is different

Serving in the role of a Customer Service Technician for Pension Administration, you are responsible for providing accurate, timely, and professional support to pension plan participants regarding their benefits and retirement options. You serve as a primary point of contact for inquiries related to pension plans, eligibility requirements, and associated services. Through consistent application of integrity, attention to detail, and sound judgment, you ensure participants receive clear, concise, and reliable information tailored to their individual circumstances.

Skills and experience that will lead to success

• Previous background in customer service or call centre positions.
• French / English bilingualism is required due to the frequent interactions with clients, colleagues, or partners based in Quebec, other Canadian provinces and/or internationally.
• Strong communication skills
• Excellent problem-solving skills and attention to detail.
• Ability to handle confidential information responsibly.
• Capability to collaborate with others as well as work autonomously.
• College or University diploma or equivalent;
• Experience with customer service platforms is an advantage.
• Knowledge of pension plans is an asset