Hybrid/Remote Automotive Claims Specialist

LGM Financial Services Inc.; Vancouver; Hybrid; CAD 65.000 - 75.000; Vollzeit

Benefits dieser Stelle

Extended health & dental coverage

RRSP contribution

Performance bonus program

3 weeks vacation + Birthday off

Volunteer days (4) annually

Education sponsorship opportunities

Health & wellness perks

Vehicle rebate program

Zusammenfassung

LGM Financial Services is seeking to convert automotive expertise into a stable office-based career in Vancouver, BC or Laval, QC. This role targets professionals from service advisory, automotive technician, service management, parts, or warranty administration backgrounds.

You’ll apply repair knowledge to assess claims, coordinate with partners, and deliver excellent customer service in a hybrid/remote setup with full onboarding and ongoing support.

Qualifikationen

• 3+ years automotive service experience.
• 2+ years claims adjusting experience an asset.
• 2+ years contact center experience an asset.

Aufgaben

• Provide exceptional customer service via telephone, online, live chat and written correspondence channels to customers who have purchased our product, auto dealerships selling our product and repair facilities that service our customers
• Monitor customer service queues (Phone, Online Portal, Email and Live Chat)
• Manage requests received via ticketing systems, to ensure timely responses to all customers while ensuring adherence to our contractual service level agreements and departmental key performance indicators
• Facilitate the claims adjusting process to meet contractual service level agreements, departmental KPI’s and underwriting commitments
• Manage complex technical claims adjudication such as; engines, transmissions, differentials and electrical failures
• Liaise with the Finance, Sales and Customer Success Teams as necessary in order to effectively adjudicate all claims or meet customer needs
• Uphold all Service Level Agreements and claims adjudication best practice standards

Kenntnisse

Effective communicator

Collaboration

Flexibility

Reliability

Decision making

Negotiating

Conceptual thinking

MS Office

Bilingual English/French

Customer service

Time management

Attention to detail

Multi-tasking

Automotive knowledge

Technical claims knowledge

Ausbildung

Journeyman certification

Adjuster license

Post-secondary education

Tools

Audatex

Mitchell On Demand

Microsoft Office

Jobbeschreibung

LGM Financial Services is seeking to convert automotive expertise into a stable office-based career in Vancouver, BC or Laval, QC. This role targets professionals from service advisory, automotive technician, service management, parts, or warranty administration backgrounds.

You’ll apply repair knowledge to assess claims, coordinate with partners, and deliver excellent customer service in a hybrid/remote setup with full onboarding and ongoing support.