Bilingual Order Management Specialist

Genpact; Quebec; On-site; CAD 50,000 - 55,000; Full time

Job summary

Genpact invites applications for a Bi-lingual Management Trainee, Order Management in Canada. This role covers the full order lifecycle—from entry to tracking—via EDI, Email, or Fax, ensuring on-time delivery and strong customer relationships.

You will work with SAP, coordinate with sales, S&OP, shipping, and carriers, while maintaining accurate order data and timely updates. The position emphasizes analytical thinking, multi-tasking, and collaboration with stakeholders.

Qualifications

• Good understanding of upstream and downstream OTC processes.
• Strong analytical mindset, problem solving and organization skills.
• Proficiency with system applications, especially MS Office (outlook, excel, word, power point etc.)
• Experience in customer service and or supply chain and order management.
• Good written and spoken communication skills.
• Possess ability to handle multiple tasks at a given time.
• Demonstrate ability to collaborate and partner with internal and external stakeholders.
• Shift Timings: 8 AM to 5PM and working on QE close weekends

Responsibilities

• Checking various sources of PO inflow (EDI queue, Fax / email inbox & USPS) periodically
• Entering orders in the business ERP within given TAT
• Proactively manage product allocation on the orders.
• Ensuring delivery note on sales orders gets created in a timely fashion.
• Coordinating with shipping facilities to get the product shipped to customers.
• Coordinating with carrier team to obtain periodic status of the load (pickup / in transit / delivery)
• Coordinating with demand control team to obtain availability dates of short / unavailable items on customer’s order.
• Coordinating with customers to obtain substitutes (replacement items) for unavailable items and share availability dates.
• Support customers with pool date coordination, rush shipment arrangements, and problem resolution.
• Order track and trace when shipped out of the shipping facility and share real time updates with the customer.
• Communicating with customers about various process updates such as (Order Qty or Date changes, different updates on availability, delivery, etc).
• Daily maintenance in SAP which would include reviewing error reports with the order management tool: ZORD
• Analyzing order trend of customers and raise flag if variation experienced.
• Work as a team to process any ad hoc request promptly
• Deliver quality customer service by researching and responding to all internal & external stakeholders’ inquiries quickly, effectively and professionally.
• Ability to analyze and resolve problems before escalating to the next level.
• Strong analytical mindset, problem solving and organization skills.

Skills

Analytical mindset

Problem solving

Organization skills

multitasking

Education

Bachelor’s degree in business/logistics/finance

Tools

SAP ERP- S4 HANA

Power BI

Tableau

Salesforce

Ariba

Job description

Genpact invites applications for a Bi-lingual Management Trainee, Order Management in Canada. This role covers the full order lifecycle—from entry to tracking—via EDI, Email, or Fax, ensuring on-time delivery and strong customer relationships.

You will work with SAP, coordinate with sales, S&OP, shipping, and carriers, while maintaining accurate order data and timely updates. The position emphasizes analytical thinking, multi-tasking, and collaboration with stakeholders.