Bilingual Order Specialist (Temporary) – Hybrid

Danone; Boucherville; Hybrid; CAD 47,000 - 58,000; Full time

Benefits offered by this job

Short-term incentive bonus

Group insurance

Group retirement plans

Wellbeing account

Flexible time off

Hybrid work environment

Paid parental leave

Job summary

Danone Canada is seeking a Customer Service Clerk for a temporary assignment to ensure continuity of Customer Service operations. You will manage the full order cycle from receipt to invoicing and verify order data.

You will provide after-sales support, resolve incidents, prepare follow-ups and reports, and collaborate with Supply Chain teams to keep the order flow smooth. A college diploma and 1 year of experience are required, with fluency in French and English; hybrid work is offered.

Qualifications

• College diploma in administration, supply chain, logistics, or relevant field.
• Minimum of one year of relevant experience in customer service, order management, sales administration, or a supply chain environment.
• Proficiency in Excel and SAP; knowledge of Word and PowerPoint is an asset.
• Advanced bilingual skills in French and English, both spoken and written.
• Ability to prioritize tasks and meet deadlines.
• Adaptability to a evolving environment and handling operational urgencies with rigor.
• Strong analytical, problem-solving, and issue follow-up skills.
• Autonomy, organization, attention to detail and rigor in task execution.
• Diplomacy, courtesy and strong customer orientation.
• Excellent communication skills and collaboration with cross-functional teams.

Responsibilities

• Manage the full customer order cycle, from receipt through invoicing, including entry, validation, confirmation, required adjustments, and follow-up of orders.
• Verify information required to process orders and coordinate corrections with stakeholders.
• Ensure orders are delivered per customer expectations and company policies from warehouses.
• Provide after-sales customer service, respond to requests, clarify issues, and document incidents.
• Analyze operational issues and ensure follow-ups with customers, sales force, and internal teams.
• Prepare and maintain various follow-ups, analyses, and reports related to sales, returns, orders and delivery discrepancies.
• Collaborate with Supply Chain teams to ensure smooth order flow.
• Participate in depletion, special orders, and operational priorities.
• Maintain files, procedures and reference documents.

Skills

Bilingual French-English

Analytical skills

Communication skills

Customer orientation

Education

College diploma in administration, supply chain, logistics

Tools

SAP

Excel

Job description

Danone Canada is seeking a Customer Service Clerk for a temporary assignment to ensure continuity of Customer Service operations. You will manage the full order cycle from receipt to invoicing and verify order data.

You will provide after-sales support, resolve incidents, prepare follow-ups and reports, and collaborate with Supply Chain teams to keep the order flow smooth. A college diploma and 1 year of experience are required, with fluency in French and English; hybrid work is offered.