Bilingual Ontario Driver Licensing Agent

Serco; London; On-site; CAD 42,000 - 56,000; Full time

Job summary

Serco Canada Inc. is seeking a Customer Service Agent to support Ontario Driver’s Licence services, helping applicants understand requirements and navigate exams and licensing steps.

You will perform vision testing, process photos, schedule road tests, and handle fees while maintaining accuracy and confidentiality in a fast-paced environment. Fluency in English and French, a valid Ontario G licence, and completion of the required training are essential to delivering high-quality service across

Qualifications

• Successful completion of the Customer Service Agent training program.
• GED or high school diploma as a minimum.
• Must hold a valid Ontario Class G driver’s licence.
• Must be Fluent in French and English.

Responsibilities

• Provides excellent customer service during the delivery of all Driver Examination Services.
• Providing information and assistance to applicants for all classes of licences.
• Reviewing applicant information to determine eligibility for a variety of classes of licences.
• Conducting vision screen testing, photographing of applicants, and administering written and/or oral knowledge testing.
• Scheduling and dispatching road tests and issuing temporary licences.
• Collecting fees for a variety of transactions.
• Investigating problems or errors on the driver record and initiating corrections.
• Comply with all regulations, policies and procedures pertaining to the operations including OHSA and confidentiality.
• Adheres to all Ministry and operational confidentiality requirements.
• Other related duties relevant to this position as may be required.

Skills

Bilingual (FR/EN)

Customer service

Attention to detail

MS Office / computer skills

Knowledge of Highway Traffic Act

Education

Customer Service Agent training program

High school diploma or GED

Ontario Class G driver’s licence

Tools

Intermediate computer skills

Job description

Serco Canada Inc. is seeking a Customer Service Agent to support Ontario Driver’s Licence services, helping applicants understand requirements and navigate exams and licensing steps.

You will perform vision testing, process photos, schedule road tests, and handle fees while maintaining accuracy and confidentiality in a fast-paced environment. Fluency in English and French, a valid Ontario G licence, and completion of the required training are essential to delivering high-quality service across