Driver Examiner 1-Winchester- Full time-- Bilingual-Eng/French-Permanent

Serco; Kingston; On-site; CAD 32,000 - 45,000; Full time

Job summary

Serco Canada Inc. is seeking Driver Examiners to support Ministry of Transportation operations across Ontario DriveTest Centres. The role conducts road tests, observes driving habits, records results, and provides licensing information to applicants.

Requirements include a GED or high school diploma, bilingual English-French fluency, and a valid Ontario driver’s licence with minimal demerit points. Starting hourly rate is $28.25. Hybrid/onsite expectations vary by centre.

Qualifications

• GED or high school diploma as a minimum.
• Fluency in English and French.
• Must have at least four years driving experience, verified by date first licensed on Ontario licence.
• Must hold a valid Class M and/or controlled class driver’s licence, if applicable.
• No more than four demerit points and three violations at all times during employment as a Driver Examiner.

Responsibilities

• Provides excellent customer service during the delivery of all Driver Examination Services.
• Responds to enquiries related to driver licensing and test procedures.
• Verifies candidate identity by full name and date of birth.
• Examine applicants through road tests to assess driving abilities and compliance with laws.
• Provides examination results and notes areas for improvement.
• Completes evaluation forms for road test assessments.
• Attends travel points to provide testing and licensing services where applicable.
• Observes and assesses riding habits for M2, M, and controlled class tests.

Skills

Customer service

Multitasking

Data privacy

Decision making

Time management

Education

GED or high school diploma

Tools

Computer skills

Job description

Position Description & Qualifications

This role has a starting hourly rate of $28.25!

If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc. You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation. Driver Examiners are based out of one of our 56 DriveTest Centre locations. Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you! Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process. Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.

You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.

This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check.

Summary/Purpose

• Evaluates the driving ability of applicants at the G2 and G level.
• Evaluates the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.
• Provides grade of road test, licence information and resolves licensing issues.
• Provides information and assistance related to Driver Examination services.
• To ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.

Key Responsibilities

• Provides excellent customer service during the delivery all Driver Examination Services.
• Responds to enquiries related to driver licensing, determines applicant status, provides information regarding test/re-test procedures and class of licence(s).
• Completes verification by verbally confirming the candidates full name and full date of birth.
• Examine applicants through a road test; to determine applicant’s abilities in the mechanics and handling of vehicles, notes compliance to traffic laws, stressful situations, driving regulations and safe driving practices.
• Provides examination results and details regarding errors and areas requiring improvement.
• Completes evaluation forms for road test assessments.
• Attends travel points to provide testing and licensing services, where applicable.
• If conducting M2, M and controlled class tests, observes and assesses riding habits, skill and demonstrated ability in the operation of vehicles.
• Conducts road test for those requiring special needs or for those with disabilities.
• Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
• Adheres to all Ministry and operational confidentiality requirements.
• Other related duties relevant to this position as may be required.

Health And Safety

• Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points.
• Takes every precaution to contribute to a safe and healthy workplace.
• Demonstrates correct use of equipment, materials and protective devices required by law.
• Demonstrates awareness of and educates self on changes to legislation, regulations, Company policies and procedures.
• Takes the initiative to report unsafe conditions.
• Complies with Part III, Section 27 of the OHSA (Duties of Workers).

Other/Projects

• Comply with Serco Canada Inc. policies and procedures.
• Performs other tasks as assigned by management, including but not limited to special projects.
• Must participate in obtaining any required security measures, as deemed by Serco.
• Must participate in IDEC testing, Initial and maintenance training for the applicable road test examination qualified to conduct.

Education /Certifications

• GED or high school diploma as a minimum
• Fluency in French and English.
• Must have at least four years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence.
• Must hold a valid Class M and/or controlled class driver’s licence, if applicable.
• No more than four demerit points and three violations at all times during employment as a Driver Examiner.

KNOWLEDGE and EXPERENCE

• Knowledge of the DriveTest program and related legislation, regulations, government, and company policies is preferred.
• Intermediate level computer skills required.
• Two (2) years’ experience with demonstrated excellent customer service.

Skills/Competencies

• Excellent customer service skills, ability to deal with difficult and highly complex situations.
• Ability to multi-task.
• Ability to process and manage sensitive personal information.
• Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
• Strong judgement and decision-making skills.
• Ability to self-manage a schedule within the confines of their scheduled worked day.

(Interpersonal Communication, Financial, Managerial, Problem solving):

Knowledge and understanding of driving and assessment

- Theory of driving behaviour, hazard perception and accidence avoidance. Driving test policies and standards, requirements of the driving test.

Assessment skills

Ability to observe accurately, monitor and evaluate overall candidate performance. Foresee, correct and comprehensive recognition of dangerous situations. Uniformity and consistency in assessment.