Bilingual Case Assessment Officer

Beyond Bilingual Inc.; Toronto; On-site; CAD 59,000 - 73,000; Full time

Benefits offered by this job

Company-paid benefit plan starting Day

Dental coverage

Vision care coverage

Paramedical coverage

Drug plan

Life insurance

Pension plan

Generous vacation allotment

Casual dress code

Excellent training and onboarding

Supportive and family-oriented work

Public-service work opportunities

Professional growth and development

Job summary

Beyond Bilingual Inc. seeks a Bilingual Case Assessment Officer for a full-time permanent position in Toronto. Onsite for four days weekly during training, then a hybrid schedule of two days in office.

Salary is Up to $66,000 per year with a 35-hour work week, located at the Toronto Office. The role requires excellent English, a GED or high school diploma, a valid Ontario G license, and at least one year of customer service experience.

Qualifications

• Fluency in English is essential.
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Responsibilities

• Conduct bilingual case assessments for consumer disputes.
• Provide guidance on regulatory requirements to applicants.

Skills

Fluency in English

Customer service

Multitasking

Communication

Time management

Problem solving

Education

GED or high school diploma

Tools

MS Office

Job description

Bilingual Case Assessment Officer

FULL-TIME | PERMANENT

Salary: Up to $66,000

Location: Toronto Office – Hybrid

Workplace Structure For training and onboarding purposes, this role will be onsite 4 days/week for up to 6 months. Following the onboarding period, the role will transition to a hybrid schedule of 2 days/week in office.

Hours Monday to Friday 35-hour work week

About the Organization Our client is a national, independent, and not-for-profit organization dedicated to helping consumers and financial services firms resolve disputes fairly and efficiently. They are recognized for their commitment to fairness, integrity, professionalism, and public service. This organization offers a collaborative and supportive workplace culture where employees are encouraged to grow professionally while making a meaningful impact within the financial services industry.

Perks & Benefits

• Company-paid benefit plan starting from Day 1
• Dental coverage
• Vision care coverage
• Paramedical coverage
• Drug plan
• Life insurance
• Pension plan
• Generous vacation allotment
• Casual dress code
• Excellent training and onboarding program
• Supportive and family-oriented work environment
• Opportunity to contribute to meaningful public-service work
• Professional growth and development opportunities

Job Requirements

• Fluency in English is essential.
• A minimum of a General Educational Development (GED) certificate or high school diploma is required.
• Possession of a valid Ontario Class G driver’s licence.
• At least four years of driving experience, as verified by the "date first licenced" on the Ontario driver’s licence.
• No more than four demerit points and three violations at any time during employment as a Driver Examiner.
• Intermediate computer skills are required.
• A minimum of one year of experience, including demonstrated excellence in customer service.
• Strong customer service skills and the ability to handle difficult and complex situations effectively.
• Ability to manage multiple tasks simultaneously.Knowledge of the relevant sections of the Highway Traffic Act, associated regulations and legislation, and related government and company policies to provide accurate information and guidance to applicants.
• Understanding of driving and assessment concepts, including the theory of driving behaviour, hazard perception, accident-avoidance techniques, and the standards and requirements of driving tests.