Bilingual Logistics Customer Service Specialist

American President Lines; Mississauga; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Professional Development Opportunities

Continuing Education

Job summary

CEVA Logistics is seeking a Customer Service Administrator to support freight trace, carrier communications, and documentation in a fast-paced environment. Fluency in English and French, strong communication, and accurate data entry are essential.

You will coordinate with airlines, trucking companies, and internal teams to notify customers of delays, prepare quotes, and ensure timely delivery. Proficiency in Microsoft Office and a basic understanding of logistics terminology are required.

Qualifications

• Must be bilingual in English and French, both spoken and written.
• Strong communication and interpersonal skills.
• Proficient data entry and accurate typing.
• Ability to read, write, and speak English fluently.
• Excellent organizational and multitasking abilities.

Responsibilities

• Trace and track customer's freight.
• Maintain contact with airlines, trucking companies and agents.
• Provide proof of delivery.
• Handle daily customer service requests.
• Notify customers of delays in shipping.
• Enter shipment data in the system.

Skills

Bilingual English/French

Communication skills

Data entry

Customer service

Time management

Problem solving

Tools

Microsoft Office

Job description

CEVA Logistics is seeking a Customer Service Administrator to support freight trace, carrier communications, and documentation in a fast-paced environment. Fluency in English and French, strong communication, and accurate data entry are essential.

You will coordinate with airlines, trucking companies, and internal teams to notify customers of delays, prepare quotes, and ensure timely delivery. Proficiency in Microsoft Office and a basic understanding of logistics terminology are required.