Bilingual IT Specialist — Enterprise Tech & Support

O’Dell HVAC Group; Ottawa; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary & Profit Sharing

Health Spending Account & RRSP Plan

Professional Development

Company-Wide Holiday Shutdown

Summer Fridays

Job summary

O'Dell HVAC Group is seeking an IT Specialist to support and maintain our technology infrastructure across Canada. The role covers day-to-day IT operations, system administration, troubleshooting, and project involvement to ensure secure and reliable business systems.

You will provide Tier 1/2 support, manage accounts and access, deploy hardware, and collaborate with cross-functional teams. Fluency in English and French is required for service across Canada.

Qualifications

• Post-secondary education in computer science or related program.
• Fluency in both French and English.
• 1–2 years IT helpdesk or technical support experience.
• Experience supporting Microsoft 365 and end-user technologies.
• Familiarity with CRM/ERP systems is a plus.
• Ability to communicate with technical and non-technical users.

Responsibilities

• Provide Tier 1 and Tier 2 IT support across all office locations, including Microsoft 365 and core business systems.
• Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and other IT equipment.
• Support onboarding, offboarding, and role changes by provisioning user accounts and access.
• Administer user accounts, permissions, and security settings across business applications and network resources.
• Monitor and troubleshoot hardware, software, network, and system performance.
• Assist with IT projects, hardware deployments, and vendor coordination.
• Create and maintain IT documentation, knowledge bases, and user guides.
• Identify opportunities to improve IT processes through automation and new technologies.
• Ensure IT systems comply with security standards and best practices.
• Maintain IT asset inventories and software licensing records.
• Collaborate with internal teams and vendors to resolve issues.

Skills

Bilingual English-French

Microsoft 365

IT Helpdesk experience

Communication with non-technical users

Team collaboration

Education

Post-secondary education in computer science or related program

Tools

Microsoft 365

CRM/ERP platforms

Job description

O'Dell HVAC Group is seeking an IT Specialist to support and maintain our technology infrastructure across Canada. The role covers day-to-day IT operations, system administration, troubleshooting, and project involvement to ensure secure and reliable business systems.

You will provide Tier 1/2 support, manage accounts and access, deploy hardware, and collaborate with cross-functional teams. Fluency in English and French is required for service across Canada.