Bilingual Insurance Advisor - Hybrid

Randstad Canada; Ottawa; On-site; CAD 58,000; Full time

Job summary

A leading company in the insurance sector is seeking motivated individuals to become Licensed Insurance Agents in Ottawa. This full-time role offers a stable environment with competitive compensation, benefits from day one, and opportunities for growth within the financial industry. Bilingual candidates with customer service experience are encouraged to apply!

Benefits

Competitive compensation with benefits

Paid training for licensing

Sundays off for better work-life balance

Clear, long-term career path

Supportive team environment

Qualifications

• Bilingual in English and French with strong communication skills.
• 2-3 years of proven customer service or call center experience.
• Comfortable with multiple systems and detail-oriented.

Responsibilities

• Answer inbound calls in both English and French (35–50 calls/day).
• Support customers with insurance inquiries and claims.
• Deliver outstanding customer service experiences.

Skills

Bilingual (English and French)

Customer Service

Problem Solving

Communication

Detail-oriented

Education

2-3 years customer service experience

Job description

Are you from Ottawa or Gatineau area and looking to kick-start a rewarding career in insurance?

Do you enjoy helping others, solving problems, and being part of a supportive, customer-focused team?

If you're bilingual in English and French and passionate about delivering exceptional service, this is your opportunity to build a long-term career with a respected organization—right here in the Greater Montreal area.

We’re looking for motivated individuals ready to become Licensed Insurance Agents and grow within the financial and insurance industry. Whether you’re seeking stability, professional growth, or a meaningful role where you make a difference every day—this opportunity checks all the boxes.

Location : Ottawa, ON

You are expected to work in office at least 2 days a week, parking is available.

Start Date : July 2025

Position Type : Permanent, Full-Time

Business hours : Monday to Friday 8 am to 11 pm, Saturdays from 9 am to 6 pm

Language Requirement : Fluent in English and French

Salary : $57,300 annually

Advantages

What’s in it for you?

Competitive compensation with comprehensive benefits and vacation starting on day one

Full-time, permanent role with guaranteed 35 hours per week

Sundays off for a better work-life balance

Paid training provided to become a Licensed General Insurance Agent

Clear, long-term career path in the financial and insurance industry

Supportive, inclusive team environment with a strong company culture

Opportunities for professional growth and advancement

Responsibilities

What you’ll be doing :

Answer inbound calls in both English and French (35–50 calls / day)

Support customers with auto and property insurance inquiries

Deliver outstanding customer service experiences

Offer advice and guidance based on customer needs

Support customers throughout the claims process : from arranging towing and appraisals to explaining coverage

Cross-sell and up-sell insurance products to meet customer needs

Collaborate with internal teams and external vendors

Maintain accurate and detailed documentation

Ensure each customer interaction adds value and strengthens the company's reputation

Qualifications

What we’re looking for :

Bilingual in English and French, with excellent written and verbal communication skills, you will be communicating with clients across Canada, from coast to coast.

We are looking for candidates with a minimum of 2 to 3 years of proven customer service or call center experience, whether in sales and service roles or in customer care positions across industries such as retail, hospitality, finance, contact centers, or healthcare.

Confident, clear communicator who can build rapport with customers

Calm under pressure, adaptable, and solutions-focused

Comfortable using multiple systems with strong computer and typing skills

Detail-oriented with solid organizational abilities

Professional, positive attitude and a willingness to learn

Able to successfully complete a criminal and credit background check

Bonus if you have :

Experience in the insurance or financial services industry

Summary

If you're interested in this opportunity, we'd love to hear from you!

Apply online at www.randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.