Bilingual Inside Sales Representative

Vortex Aquatic Structures International; Pointe-Claire; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic individual to join their Go-To Market team. This role offers a unique opportunity to ignite success within your territory by understanding customer needs and guiding them through the sales process with expertise. You will collaborate with various sales channels, leveraging collective knowledge to build strong partnerships and drive impactful results. If you are passionate about performance, possess a customer-centric mindset, and thrive in a collaborative environment, this position is perfect for you. Join a company that values innovation and teamwork, and help create memorable experiences for communities worldwide.

Qualifications

• 2+ years of experience in a sales role, ideally with complex sales.
• Strong customer-centric focus and problem-solving skills.

Responsibilities

• Understand sales processes and customer journeys to drive results.
• Build strategic partnerships and act as a liaison for project details.

Skills

Communication Skills

Sales Strategy

Customer Relationship Management (CRM)

Problem Solving

Education

University or College Degree in Business

Tools

Sales Tools

Digital Proposal Platforms

Job description

Job Description

Ready to shape the future of fun?

At Vortex, we have been bringing communities, businesses, and families together with innovative aquatic structures since 1995. We are proud to have created 10,000 custom installations spanning 50 countries and 5 continents! Vortex creates precious memories for thousands of families around the world every day.

If you want an exciting career in an environment that values innovation and collaboration, we’d love to hear from you. We welcome all applicants and are committed to diversity, equity, and ensuring everyone is empowered to succeed.

As a key member of our Go-To Market team, your mission is to ignite success within your assigned territory. This involves understanding each opportunity and project deeply, grasping their unique needs, visions, and goals. You'll become an expert on Vortex products and solutions, guiding customers through our sales process with finesse. Your proactive approach, strong communication skills, and attention to detail will ensure seamless coordination and execution at every step.

You will collaborate closely with both our direct and indirect sales channels, fostering strong partnerships and leveraging collective expertise to drive results. You will work in a cross-disciplinary and collaborative manner with colleagues.

Responsibilities:

• Understand Vortex's business objectives, sales processes, customer journey, and overarching goals.
• Monitor sales dashboards and territory sales targets to accelerate opportunity development, collaborating with the outside sales team.
• Use proactive strategic approaches to speed up the customer buying journey and influence favorable outcomes.
• Familiarize yourself with the specifics of designated territories.
• Build strategic partnerships with stakeholders within your assigned territories, understanding each entity's operational methodologies as key success factors.
• Act as a liaison between external sales teams, customers, and internal departments—including project development, logistics, accounting, and customer service—organizing meetings to clarify project details or gather additional information.
• Review incoming documents from customers and partners (e.g., PIDs, drawings, sketches) to verify completeness and accuracy.
• Assess the feasibility of project requests and ensure all required information is accurate and complete to initiate internal processes.
• Create and maintain virtual project folders and Customer Relationship Management (CRM) opportunities.
• Develop quotations and proposals efficiently using sales tools such as CRM, product configurators, and digital proposal platforms.
• Review all outgoing customer documentation for accuracy and alignment with customer expectations.
• Collect essential data for order placement and input it meticulously into the CRM and related systems.

Qualifications:

• University or college degree in Business or a related field.
• At least 2 years of experience in a similar role, ideally involving complex sales.
• Customer-Centric Focus: Building strong relationships is central. You solve problems and create value for partners and customers, making their success your success.
• Business Acumen: You understand broader business goals, aligning your approach with strategic objectives to contribute to long-term success.
• Passion for Performance and Results: Driven to exceed sales goals, motivated by growing your territory and closing impactful projects.
• Data-Driven Mindset: Comfortable with numbers and CRM, using insights to inform strategies and decisions.
• Harmony in Values: Aligned with Integrity, Collaboration, Fun, Innovation, and Trust, embodying these principles daily and fostering positivity within your team.