Bilingual Inbound Sales & Service Associate – Hybrid

Intact FC; Vancouver; Hybrid; CAD 47,000 - 58,000; Full time

Benefits offered by this job

Hybrid work model

5 extra days off per year

Telemedicine

Wellness account

Employee Share Purchase Plan (ESPP)

Defined benefit pension

Job summary

belairdirect is hiring a bilingual Sales and Customer Service Associate in Vancouver for its inbound call center. Expect mentoring, an annual bonus plan, and a fast career path with promotion opportunities after six months. Start date is October 30, 2026, with a 35-hour workweek and hybrid flexibility after training.

The role involves advising customers on insurance products, cross-selling, processing updates, and delivering strong service while working in a dynamic, team-focused environment.

Qualifications

• At least one year of customer service experience is required.
• Bilingualism in English and French is a requirement.
• Call center experience is preferred.
• Excellent communication skills and the ability to explain complex information clearly.
• Must be eligible to work in Canada and prepared to study for the provincial licensing exam.

Responsibilities

• Advise customers on appropriate insurance products, answer product questions and guide the next steps.
• Analyze customer needs, promote and cross-sell personal insurance products and services.
• Process payment method changes accurately and in a timely manner.
• Handle telephone and electronic inquiries from existing customers with professional service.

Skills

Bilingual English-French

Customer service

Call center experience

Tech-savvy

Multitasking

Licensing exam prep

Work eligibility Canada

Tools

CRM software

Job description

belairdirect is hiring a bilingual Sales and Customer Service Associate in Vancouver for its inbound call center. Expect mentoring, an annual bonus plan, and a fast career path with promotion opportunities after six months. Start date is October 30, 2026, with a 35-hour workweek and hybrid flexibility after training.

The role involves advising customers on insurance products, cross-selling, processing updates, and delivering strong service while working in a dynamic, team-focused environment.