Bilingual Inbound Sales & Customer Service Pro (Hybrid)

Intact FC; Ottawa; Hybrid; CAD 47,000 - 58,000; Full time

Benefits offered by this job

Flexible hybrid work model

Extra days off (up to 5)

Wellbeing benefits and telemedicine

Employee share plan (ESPP)

Job summary

Belairdirect in Ottawa is seeking a bilingual Sales and Customer Service Associate for our inbound call center. You will advise Canadians on home and auto insurance, resolve questions, and guide next steps. Comprehensive mentoring and a clear path to promotion after six months are provided.

Earn from CAD 47,100 to 57,500 annually with a 5% bonus target and ESPP participation. A hybrid work model, flexible schedule, and ongoing training support are included.

Qualifications

• At least one year of customer service experience in a call center environment.
• Previous experience in sales and customer loyalty is highly desirable.
• Bilingual candidates, fluent in both French and English, will be prioritized.
• Excellent communication skills, with the ability to simplify complex information for customers and colleagues, and the ability to understand and empathize with others.
• Tech-savvy abilities, with confidence in navigating various systems.
• Ability to multi-task and remain calm under pressure.
• You must be prepared to study for and pass the provincial insurance licensing exam with the support of our in-house training team.
• No Canadian work experience is required, but candidates must be authorized to work in Canada full-time.

Responsibilities

• Play a key role in optimally protecting our customers’ most valuable assets by advising them on appropriate insurance products, answering their product questions and guiding them through the next steps.
• Analyze individual customer needs, promote and cross-sell home and auto insurance products and services.
• Handle inbound calls and deliver exceptional customer service.
• Accept and efficiently process payment method changes, ensuring that customer accounts are updated in an accurate and timely manner.
• Handle telephone and electronic inquiries from existing customers in a professional and timely manner, providing exceptional customer service and resolving issues promptly.

Skills

Bilingual (FR/EN)

Customer service experience

Sales experience

Communication skills

Tech-savvy

Licensing exam prep

Job description

Belairdirect in Ottawa is seeking a bilingual Sales and Customer Service Associate for our inbound call center. You will advise Canadians on home and auto insurance, resolve questions, and guide next steps. Comprehensive mentoring and a clear path to promotion after six months are provided.

Earn from CAD 47,100 to 57,500 annually with a 5% bonus target and ESPP participation. A hybrid work model, flexible schedule, and ongoing training support are included.