Bilingual Associate, Sales and Customer Service

Skillhub Solutions Inc.; Montreal; Hybrid; CAD 47,000 - 58,000; Full time

Benefits offered by this job

Hybrid work model

Evening shift premium

Job summary

Intact Financial is hiring a bilingual Sales and Customer Service Associate for its belairdirect team in Montreal. This is a hybrid, full-time role with a starting date of January 11, 2027.

Salary ranges from CA$47,100 to CA$57,500 per year based on a 35-hour workweek, plus a 5% annual bonus target and an evening-shift premium. You will advise customers on home and auto insurance, analyze needs, answer questions, and support new initiatives.

Qualifications

• Fluency in English and French to regularly serve customers in both languages.
• Experience in customer service or call-center environments.
• Excellent communication and active listening abilities.

Responsibilities

• Advise customers about home and auto insurance products and coverage options.
• Analyze customer needs and recommend insurance solutions.
• Answer customer questions and help them make informed choices.
• Contribute to new initiatives and support their implementation.

Skills

Bilingual English/French

Customer service experience

Strong communication

Job description

Bilingual Associate, Sales and Customer Service

Montreal, QC Full-time CA$47,100 - CA$57,500 / year

Evening Shift

Intact Financial is hiring a bilingual Sales and Customer Service Associate for its belairdirect team in Montreal. This is a hybrid, full-time position with a starting date of January 11, 2027.

Compensation

Salary range: $47,100–$57,500 annually, based on a 35-hour workweek. The role also offers a 5% annual bonus target, with potential payout up to double the target, and an evening-shift premium.

Responsibilities

• Advise customers about home and auto insurance products and coverage options.
• Analyze customer needs and recommend insurance solutions.
• Answer customer questions and help them make informed choices.
• Contribute to new initiatives and support their implementation.

Requirements

• At least one year of experience in a similar position.
• Fluency in English and French to regularly serve customers in both languages.
• Strong communication, listening, and computer skills; ability to manage multiple systems and tasks.
• Willingness to complete the provincial insurance licensing exam. In Quebec, agents must obtain an AMF licence.
• Meet one of the stated education or work-experience eligibility requirements for the training program.
• Be eligible to work in Canada and willing to work evenings, rotating Saturdays, and occasional statutory holidays.

Schedule and location

Training lasts three months. After training, the schedule is 40 hours per week, Monday to Friday from 11 a.m. to 8 p.m., plus every fourth Saturday in rotation. The position is based at the Montreal office at 2020 Robert-Bourassa.