Bilingual Implementation Specialist

Medavie; Quebec; Hybrid; CAD 61,000 - 77,000; Full time

Benefits offered by this job

Comprehensive benefits

Pension plan

Annual incentive

Job summary

Medavie Blue Cross in Canada seeks an Implementation Project Lead to drive new corporate group business implementations and collaborate with external clients and internal teams to ensure client needs are met. You will own end-to-end implementation processes, manage changes and risks, and translate complex proposals into actionable specifications while delivering an excellent customer experience.

Bilingual English/French required for cross-country collaboration.

Qualifications

• University or college diploma; LOMA or CEBS preferred or willingness to acquire.
• 3–5 years’ experience in group health/dental and life and disability insurance.
• Experience in project management or similar analytical roles; MS Office proficiency; MS Project a plus.

Responsibilities

• Oversee and ensure the successful implementation of new corporate group business projects.
• Coordinate with external clients and internal teams to meet client needs and project requirements.
• Manage project changes, risks, issues and actions; provide regular status updates to stakeholders.

Skills

Project management

Analytical skills

Bilingual French-English

Education

University or college diploma

LOMA or CEBS

Tools

MS Project

Job description

**The Opportunity** In this position you will be primarily responsible for the implementation of new corporate group business, as well as other projects as assigned. You will work closely with external customers as well as a wide variety of internal parties to ensure client needs are met.**What You Will Do :*** Oversight and accountability of all new corporate business implementation projects ensuring all operational requirements are met* Ownership and innovation of the end to end implementation process using best practices to serve and support facing internal and external clients* Successfully manage new business project changes, risks, issues and actions;* Regularly communicate project updates with stakeholders to ensure buy in and project success; ( i.e. status updates, meetings)* Act as key point of contact with our External Clients and Client Services Teams including attending new group installation meetings and collaborating with operational areas within Medavie Blue Cross to ensure client needs are attainable and met* Analyze and synthesize detailed documentation, such as original proposals and prior carrier contracts and translate these requirements into Medavie Blue Cross specifications* Ensure an excellent customer experience, including timeliness, quality and project management focus**What You Bring :*** University or college diploma. Insurance qualifications such as LOMA OR CEBS, or willingness to acquire these qualifications* Minimum three to five years’ experience in group health/dental and life and disability insurance. Experience in project management or a similar analytical role strongly preferred* Intermediate to advanced computer skills and a working knowledge of various software applications, including Microsoft Office Suite. Prior experience working with MS Project is considered an asset.* Bilingualism (French and English) is required to perform the duties of this role, which include daily collaboration with teams and partners across Canada who operate in both English and French**What will Set You Apart :*** Strong understanding of the group insurance/benefits industry* Superior time management and multi-tasking skills* Excellent analytical and judgment skills* Innovative problem solver and trouble-shooter* Exceptional organizational and prioritization skills* Effective coping mechanisms and positive attitude* Demonstrated flexibility and initiative to learn and adapt in fact paced work environment* Ability to handle fluctuating volumes* Adapt at working both in a team environment and independently* Self-motivated and goal oriented* Detail-oriented* Possess a high level of integrity and accountability* Excellent Communication skills – Written, Oral and Auditory; and* Strong work ethic**What We Offer :*** A flexible work environment that supports work-life balance* Competitive compensation and comprehensive benefits package* Annual incentive program* Defined benefit pension plan* Health, dental, life, and disability insurance coverage* Employee and Family Assistance Program (EFAP)* Health Spending Account and Personal Wellness Account* Paid vacation, personal days, and wellness initiatives* Opportunities to work on impactful projects and contribute to the ongoing evolution of our business#LI-VS1#CBM1**Pay Range:**$61 221 - $76 526 CAD